Customer Service Manager

Tina Detwiler

**** *. ******* ***** ** ( Marietta, GA 30008 404-***-**** (

*********@*****.***

Objective: Seeking an opportunity to work in the field of accounting

finance to utilize my skills and experience in growth-oriented environment

Experience

ATLANTA BONDED WAREHOUSE

Shift Manager (2010 to Present)

Managed all shift activities for production of candy

< Recruited, motivate, train and monitor the progress of 100 fulltime and

temporary employees

< Manage problems related to production and quality by giving corrective

action and solutions for successful completion of rate

< Present production report to management on daily basis

< Manage production schedule and time punches of all shift employees

< Pull and review vendor issue through SAP system

< Maintain GMP's and FDA requirements

< Practice 5's, Lean manufacturing and conduct Kaizen studies to improve

procedures and processes of production

TARGET

Presentation Team Lead (2008 to 2010)

Set up the presentation of the store for new transitions, seasonal events,

and store wide changes.

< Plan and execute the presentation of department in a super store, perform

customer service

< Maintain payroll, achieve company percentages of transitions set on time

at 97%, perform training when needed and leading a team of eight employees

< Perform HR duties, performance reviews, training of core roles,

maintaining leadership status reports

FIDELITY NATIONAL FINANCIAL

Document Execution Supervisor (2002 to 2008)

Maintain and process all loans requested to be sent to County Recorders

Office for 23 banks and lending institutions.

< Processed and shipped an average of 80,000 to 100,000 loans per month

< Managed and maintained the quality of the documents to ensure a less than

1% ratio

< Ensured training, resources, and vitality of county requirements to

extend superior performance values

Education and Professional Development

Accounting Finance, Westwood College, Atlanta, GA, BS Finance Accounting

Six Sigma Green Belt, Georgia State University, Atlanta, GA

Computer Skills: Proficient in Microsoft Office Word, Excel, Power Point,

Outlook, Project Management, Access

Skills

Strong communicator and informed decision-maker with proven abilities to

manage multiple assembly lines and simultaneous projects. Able to evaluate

staffing and training qualities, provide effective improvement processes,

and apply strategic leadership to manage corporate objectives. Detail-

oriented and highly organized in delivering quality workmanship. Motivate

teams, monitor budgets, and maintain superior customer satisfaction levels.

A critical thinker with a sense of urgency to make decisions in a timely

manner.

Contact this candidate