Customer Service Manager
Resume:
Michele A Gay
**** ********* **. ***** ** *****
*********@*******.***
Career Overview
Energetic and reliable office manager skilled with working with a diverse group of people.
Skill Highlights
• Administrative Support
• Problem Resolution
• Schedule Management
• Critical Thinking
• Project Planning
• Proficient in Microsoft Office
• Executive presentation development
• Quickbooks
• Team Building
Core Accomplishments
Customer Service
• All Aspects
Operations
• Collaborated with employees/management/owners to ensure smooth work flow and
efficient organization operations
• Accountable for all operations of a busy office, including payroll, Human Resources,
A/P, A/R, etc.
Management Support
• Ensured smooth operations by supporting executive team
Calendaring
• Planned all meetings and travel for CEO
Scheduling
• Facilitated on-boarding of new employees by training schedule, answering
questions, and processing paperwork
• Managed daily schedules of management employees, sales team and CEO
Data Organization
• Improved office organization by developing systems and financial spread sheets as
well as compiling quarterly budgets, organizational charts and data reports
Administration
Michele A Gay
• Answered multiple phone lines, transferred calls, filed paperwork, and all other
aspects of running an office
Customer Service
• Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize efficiency.
Professional Experience
Mike Ausherman Painting Inc. 2007-Current
York, PA
Office Manager
• Managed daily office operations and maintenance of equipment, maintain accurate
records of all business supplies.
• Regularly Prepared folders and maintained records of all customers.
• Excelled within deadline-intensive environment assuring accurate and on time
completion of all projects.
• Successfully established effective systems for record retention by creating databases
for daily correspondence tracking
Wire-Mesh Products 2001-2007
York, PA
Office Manager
Directed a staff of six associates in a high volume manufacturing environment.
• Created employee incentive, development, and task-monitoring programs
• Assisted in annual budget development; assumed accountability for company's P&L
• Researched and initiated new health insurance policies, and was able to save over
$200,000.00 per year while keeping employee benefits top level and low cost
• Negotiated new transportation rates with national trucking companies and was able to
show annual profits of over $100,000.00 from new discounts
• Reviewed, updated, and presented wage and salary structures
• All aspects of Human Resources for a multimillion dollar company
• Accounts Payable/Accounts Receivable
• Payroll
• Oversee ordering and scheduling
• Purchasing shipping supplies, painting supplies, office supplies, tools needed for
manufacturing, etc.
• Maintained knowledge of changing labor and safety regulations
State Farm Insurance 1993-2001
Michele A Gay
York, Pa
Medical Claims
• All phases of medical claims resulting from motor vehicle accidents
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