Customer Service Sales
Resume:
ELENOIR MAE B. DOMINGO
Block *** Sin Ming Avenue #06-583
Singapore 570454
+65 81636456
***********@*****.***
PROFESSIONAL SUMMARY
More than a year in Quality Department with the following
competencies:
. Excellent communication skills in written and spoken English
. Efficient in monitoring all services and products-related
. Efficient in preparing and organizing daily, weekly, per pay period
and monthly reports
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WORK EXPERIENCES
DOMICIL PTE., LTD
RETAIL EXECUTIVE
10 March 2012 - Present
-Responsible in increasing sales by handling the customers efficiently
and effectively in order to achieve the sales targets and attend to
customers through providing an excellent level of customer service.
-Knowledgeable in SAP (order processing, reserving stocks, preparing
delivery receipt and invoicing) and Page maker.
-Responsible in tagging all sofas, accessories and case goods, as well
as developing own base customers and contacts.
WHAT HE WANTS (MEN GROOMING STORE)
SALES MANAGER
6 August 2011 - 9 March 2012
-Knowledgeable in POS, ensuring all updated POS materials are
displayed promptly.
-Responsible in ensuring that the highest level of cleanliness and
tidiness is maintained at the shop.
-Schedule, organize and direct assignments, as well as develop and
implement sales employees performance evaluations and improvement
plans.
-Provide a positive working environment and handle sales employees
issues appropriately and in a timely manner.
-Responsible in achieving company's sales goals and for contacting and
ensuring that store supplies are sufficient.
INFONXX/KGB (INBOUND CALL CENTRE)
VOICE QUALITY MONITOR
April 2010 - 17 June 2011 (Promoted with additional responsibilities)
-Responsible in monitoring voice calls for both UK and Irish markets,
as well as issuing Incident, Occurrence and Excellence Reports and
filling for Vacation, Sick and Unpaid Leaves
-Responsible for assisting and helping agents in providing pleasant
customer service and in any administrative tasks as needed
-Manage and drive through successful planning and execution of
Christmas Party 2010.
SMS QUALITY MONITOR
24 August 2009 - 09 April 2010 (Promoted with additional
responsibilities)
-Responsible in monitoring all SMS agents for both UK and Irish
markets, as well as preparing and submitting all administrative tasks
assigned (overtime hours, leaves, weekly reports, pay period and
monthly reports)
-Responsible for doing the product monitoring (a day or two per week).
SPECIAL PRODUCTS AGENTS
04 August 2008 - 23 August 2009 (Promoted with additional
responsibilities)
-Responsible for testing new Products and services provided, processed
UK and Irish SMS and took calls for UK special codes and international
markets.
SMS BLENDED AGENT
19 May 2008 - 03 August 2008 (Promoted with additional
responsibilities)
-Responsible in processing SMS for both UK and Irish markets, and
taking calls for the UK market.
UK AGENT
31 July 2006 - 18 May 2008 (Lateral transfer with additional
responsibilities)
-Responsible for taking calls for the UK market.
-Responsible in leading, managing and driving successful planning and
execution of parties and team buildings.
US AGENT
16 January 2006 - 30 July 2006
-Responsible for taking calls for US market.
CLIENTLOGIC/SITEL (INBOUND CALL CENTRE)
MCI CSR
30 May 2005 - 15 January 2006
-Responsible for providing customer service to all MCI customers and
documenting the details of conversation between the customers, as well
as maintaining existing customers and developing new ones.
HOLLAND BLOOMS
TEAM LEADER CORPORATE ACCOUNT OFFICER
April 2004 - February 2005 (Promoted with additional
responsibilities)
-Responsible in collecting all reports per week, updating and checking
progress made by each Account Officers per week.
-Responsible in maintaining existing customers, as well as looking and
developing new clients and. ACCOUNT OFFICER
March 2002 - April 2004
- Responsible for maintaining existing customers, as well as looking
and developing 50 clients per week for the company.
-Responsible in achieving revenue and profit targets.
M-TECH MEDICAL AND DIAGNOSTIC HOSPITAL
PT VOLUNTEER
August 2000 - March 2002
- Responsible in all PT management for assigned patients, as well as
documenting all changes per session.
SEMINARS ATTENDED
- WSQ Provide Advice on Furniture Products
SFIC Institute, 62 Sungei Kadut Loop, International Furniture
Centre, Singapore - 25 & 26 April 2012
- Creative Thinking: Removing Barrier
11 Floor Accent Room, Tower 2 RCBC Plaza - 24 March 2011
- Know More_Motivation
11 Floor Accent Room, Tower 2 RCBC Plaza - 18 February 2011
- 2nd Floral Design Seminars and Workshop: A CHALLENGE TO CREATIVITY
Department of Soil, Quezon City - July 2004
- Development in Telemarketing and Actual Sales
Annabelle's Restaurant, Quezon City - May 2004
- Making a Workable Work Plan During Telemarketing and Actual Sales
Visits
Annabelle's Restaurant, Quezon City - March 2004
- 1st Floral Design Seminars and Workshop: A CHALLENGE TO CREATIVITY
Celebrity Sports Club, Quezon City - June 2003
- Effective Tele-Marketing Techniques - Harry Pound
Philippine Westin Plaza, Roxas Boulevard, Manila - April 2003
ACHIEVEMENTS
- Perfect Attendance for 2010
- Quality Assurance Employee of the Month - September 2010
- Perfect Attendance for 2009
- Perfect Attendance for 2008
- Employee of the Month
- Perfect Attendance for 2006
- Excellence Award - 29 September 2006
- Champions Of Service - 5 October 2005
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EDUCATION BACKGROUND
Tertiary: PHILIPPINE COLLEGE OF HEALTH SCIENCES, INC.
1994 -1999
Bachelor of Science in Physical Therapy
Secondary: ASSUMPTION ILOILO
1990 - 1994
Primary: ASSUMPTION ILOILO
1984 - 1990
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PERSONAL INFORMATION
Date of Birth: 15 October 1977
Husband: Dounald Francis Domingo
Mother: Elvira B. Banico
Father: Abner A. Banico Sr. (deceased)
SKILLS
- Proficient with Microsoft Word, Excel and Power Point and Internet
- Team Player, organize, flexible and goal oriented
- Hardworking and responsible
Contact this candidate