Customer Service Supply Chain
Resume:
Curriculum Vitae
ADDRESS
J-E* Ground floor,
Malviya Nagar 1100017
Contact No.995-***-****
Vijay Kumar Sibal
E-mail:**********@*****.***
CAREER OBJECTIVE:
Seeking a responsible career in an organization where I can utilize my skills,
knowledge, to work at my level best. To grow with the organization and deliver best
possible service. Work hard to achieve the corporate targets and goals keeping in view
the corporate mission and vision.
KEY SKILLS
Retail Store Operation
•
Shrink Reduction
•
Customer Service excellence
•
Teambuilding
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Inventory Management
•
PRESENT EXPERIENCE:
Bestseller India Pvt, ltd
Jack n Jones, Veromoda (DELHI)
Assistant Manager Store operation: 10 august 2010 To Present
Job Responsibilities:
• Responsible for every phase day to day store operation.
• Handle sale tracking and reporting, inventory control.
• Planning and adherence to replenishment schedule.
• Plan base stock initial deployment of stock at SKU level.
• Ensuring and implementing adherence to visual merchandising norms.
• Planning and implementing micromarketing and other marketing initiatives at
ground level.
• Ensure timely flow of information and all the reports for taking corrective
action.
• Ensuring that the stock variance is kept at bare minimum.
• Ensured excellence in customer service and resolved all problems at the store
level.
PREVIOUS WORK EXPERIENCE:
WILLS LIFESTYLE-LUDHIANA
Customer Facilitator: Aug 2008, July, 2010
Customer associate, being the face of the company and the first point of problem
resolution consumers and external environment plays an important role in the
system
Job Responsibilities:
• Ensure sale & service process is facilitated to build loyalty of the consumer.
• Planning and execution of micro marketing activities at ground level.
Ensure Visual Merchandising is of the required quality.
•
Plan and implement Operation procedures in store to deliver desired Level of
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consumer satisfaction
Provide timely information pertaining to sales, product, competition and
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inventory management
Ensure timely flow of information to facilitate reviews reporting and
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initiation of action.
Impart training to store staff and equip them with the skills to understand and
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fulfill consumer needs
ACADEMIC CREDENTIALS:
Post Graduation in Logistic and supply chain management from IMT
•
Ghaziabad.
Completed Bachelors in Arts From Punjabi University Patiala.
•
Completed Intermediate from P S E B Board Mohali Punjab.
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Completed Higher Secondary from P S E B Mohali Punjab.
•
INTERESTS:
Reading books, newspaper, movies.
COMPUTER CREDENTIALS:
MS WORD, MS EXCEL, POWER POINT
PERSONAL DETAILS:
Date of Birth : 15 Nov 1984
Sex : Male.
Nationality : Indian.
Father’s Name : Sh.H P Sibal
Address : H J-382 B R S Nagar Ludhiana Punjab.
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