Customer Service Quality

NANCY M ULMER

**** **** ****** **** *** North

Saint Paul IN 47272 Cell: 765-***-****

Mail: ***********@*******.***

Summary

Experienced Supervisor with strong leadership and relationship-building skills. Meticulous, excellent at

juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare,

Management, Quality, Safety, with more than 13 years of experience planning, developing, and

implementing. Experienced manager with excellent client and project management skills. Action oriented

with strong ability to communicate effectively with technology, executive, and business audiences.

Supervisor with solid work history and proven ability to perform well in a team and individually, with

positive attitude and a commitment to safety, quality, customer service and lean manufacturing.

Highlights

Assembly line production Placing operators in most effective place

Production procedures Understanding and implementing work

Fast learner instructions

Organizational skills Placing and replacing operators as needed

Interpersonal skills for vacations, call-ins or emergencies

Initiative to work independently Understanding and implementing quality

Ability to work independently as well as policies and procedures

Microsoft applications Kronos and AS 400 daily

Strategic thinker Union environment

Accomplishments

Consistently met production and schedule levels

Fully understand Schedule Attainment, Efficiency, Quality, 6-S, MSDS

10 Hour IOSHA training

Federal Mediation Training

Problem Diagnosis

Used operational knowledge of systems, parts and components to solve problems

that arose during assembly

Safety Audit

Led monthly safety audits to monitor employee behavior and ensure safe compliance

with company policies and safety regulations

Machine set up

Gave directions to other workers regarding machine set-up and use, as well as line set-up

Experience

June 25, 2012-Current

NSG Pilkington

Coordinator (Supervisor)

June 2012-April 2012

Supervise 20 associates in production of 2 Furnace lines, including

Quality, Safety, 6-S, production needs, vacations, evaluations, placing

where needed for call in's, and vacation's, payroll, and all aspects of

my area, including trouble shooting of down time, and disciplinary action

Dorel Juvenile Group February 2004-April 2012

Production Supervisor

Columbus, Indiana

Actively suggested operational improvements to enhance quality, improve

production times and reduce costs. Assisted operators with finished pieces.

Changed equipment over to new product. Collated components for assembly.

Helped achieve company goals by supporting production. Maintained necessary

level of communication between shifts. Trained staff of 100. Developed

production tracking and quality control systems, analyzing production,

quality control, maintenance, and other operational reports to detect problems.

Drafted a timescale for all jobs. Ensured that all safety and health guidelines

were followed. Ensure the most cost-effective production methods employed.

Overseeing any personal grievances. Inspect finished products for quality

and adhere to customer specifications. Monitor the production process.

Planned and laid out work to meet production and schedule requirements.

Supervise and motivate staff and management, direct labor employees to

perform assembly and manufacture of product. Reviewed procedures and

duty assignments, considering budgetary limitations and time constraints.

Reviewed the performance of subordinates.

Valeo Engine Cooling January 1999-January 2004

Assembly Supervisor

Greensburg, Indiana

Helped achieve company goals by supporting production workers, maintenance,

management, and customers. Responsible for 40 employees, documentation,

quality, and production needs, as well as schedule attainment, safety, and 5-S.

Increased productivity and decreased scrap. Also everything from previous

Position. Supervise and motivate all employees.

Regency Place January 1990- January 1999

L.P.N. (Nurse)

Greenfield, Indiana

CNA and LPN

Supervise 30 + CNA’s

Accountable for medications and patient care

Supervise and motivate staff. Review performance, and operations.

Worked with licensing managers to understand the markets and assist with

Prioritization of target accounts for licensing opportunities.

Education

Ivy Tech College L.P.N. Graduate 1995

Associates

Coursework includes: Speech and Communication, Sociology, Psychology, Supervisory skills, and Time

Management.

Affiliation

Union Remediation training for Supervisors and Team members

10 Hour IOSHA training

SPC, Kaizen, Hazcom, Blood-born pathogens, Quality Standard, Safety

Sexual Harrassment, Orientation for new operators, 6-S, Kronos, AS 400,

Microsoft, JD Edwards, FMLA

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