Customer Service Quality Assurance

SUMMARY

Administrative support and data entry professional with five years of

experience in the health care industry. Adapts and works well in fast-

paced environments demanding strong organizational, leadership and

interpersonal skills. Committed to exceptional customer service and driven

by challenges. Detail-oriented individual, resourceful in spearheading,

organizing and completing projects ahead of schedule and the ability to

multitask effectively.

EMPLOYMENT

Robeson Health Care Corp., Smithfield, NC

2006 - Present

Substance Abuse Behavioral Health Technician

Facilitate Recovery Workshop

Provides transportation to various medical appointments.

Assists consumer with medication.

Collects random Urine Specimen.

Attend/Facilitate weekly community meeting with consumers.

Completes Documentation on each consumer daily.

Performs indirect counseling as directed.

New Direction Health Care, Smithfield, NC 2006 - 2007

Paraprofessional

Provided Mental Health Services to consumers with Disabilities in a

community setting.

Assisted consumers with achieving their Person Center Plan.

Completed Documentation on consumer progress daily.

Attended various trainings to better enhance our ability to serve our

consumers

Acted as a liaison between consumers and the case managers to

resolve/meet any needs

Family Home Care, Smithfield, NC 2004 - 2006

Certified Nursing Assistant

Assisted patients with personal hygiene.

Prepared meals for patients daily.

Monitored patients vital signs, and observed patient taking daily

medication.

Completed daily documentation on patient behavior, health and any changes

that may have occurred.

Attended various trainings to better assist the patients served.

Professional Care Management, Selma, NC 2003 - 2005

Residential Counselor

Provided individual and group guidance services relative to problems of

scholastic, educational and personal-social nature to adolescent

teens.

Facilitated Staff and Treatment Team Meetings.

Planned and directed program to orient new teens and assisted in their

integration into the program.

Maintained close personal contact with teens and family to ensure

personal goals were met and achieved.

* Completed daily documentation on consumers.

Care Focus, Smithfield, NC

2002 - 2003

Certified Nursing Assistant

Performed duties in care of patients in hospital under the direction of

the nursing and medical staff.

Recorded vital signs of patient such as temperature, blood pressure,

pulse, respiration rates, measured food and fluid intake and output as

directed.

Cleaned, sterilized, stored, prepared and issued dressing packs,

treatment trays and other supplies.

Established a successful working relationship with staff, patients and

family members.

Doctor's Urgent Care, Garner, NC

2001 - 2002

Phlebotomist/Medical Assistant

Drew blood from patients and donors.

Assembled tourniquet, needles, and disposable containers for needles,

blood collection devices, gauze, cotton and alcohol on work tray.

Assisted subordinates and supervisors in identifying and resolving

problems.

Conducted interviews and took vital signs.

Carolina House, Smithfield, NC

2001- 2002

Medical Technician Supervisor

* Administered prescribed medication to consumers.

* Supervised a small group of staff members.

* Performed various House keeping duties as needed.

* Managed the facility efficiently to ensure daily operations were

successful.

* Directed visitors and answered telephones.

* Responsible for documentation on consumers and employees.

EDUCATION

Liberty University Online

2013-Present

Studying Psychology of Crisis

Wayne Community College, Goldsboro, NC

2010- 2013

Associates Degree in Human Service Technology

Associates Degree in Human Service Technology/ Substance Abuse

PROFESSIONAL SKILLS

. Types 55 wpm, experience with transcriptions, Microsoft Office, Medi

Soft, facsimiles, copiers, scanners, calculators, cash registers,

invoices, billables, Intranet and Internet, Quality Assurance,

supervising, handling state materials, assisting with workshops, etc.

TRAINING/CERTIFICATION

. CPR & First Aid Certified, 2013

. North Carolina Certified Medication Technician, 2002

. North Carolina Certified Phlebotomist, 1998

. North Carolina Certified Nursing Assistant, 1996

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