Customer Service Manager

Anna sargsyan

**** ******** **,*** ***, Reston, VA, 20191

Cell: 703-***-****

Email: **********@*****.***

SUMMARY

Energetic and dedicated Manager with more than 10 years of relevant experience in

management. Strong background in financial reporting, revenue recognition, customer

service, highlighted leadership qualities and ability to work with people from

numerous backgrounds, while promoting team value. Excellent soft skills such as

team work, work ethic, interpersonal relationship and customer relationship,

problem solving, scheduling, payroll and numerous administrative functions.

EXPERIENCE

Panera bread company bakery caf

Sterling, VA

Assistant general manager

2010-2013

Supervise and develop the team providing expertise, advice and support as needed

and ensuring the team is properly trained and motivated towards meeting department

goals and objectives

Maximized profit by aggressively managing production and customer service,resulting in the lowest operation cost and highest customer satisfaction in

the district

Supervise and oversee inventory control, ordering, food sanitation and quality

control of food products

Balance service with costs to ensure profitability and maintaining gross profit

Maintain excellent customer service by stressing "customers comes first"

Promote guest satisfaction to steady repeat business by increasing IVR 95%

Hire qualified team member,train,motivate and promote from associates to shift

supervisor based on company job performance

Recognized for outstanding customer service and constant positive attitude within

company environment.

Arminco,Inc

Office Manager

Manage office operations to ensure efficiency and productivity as Sterling, VA

well as profitability 2008-2010

Manage accounts receivable and payable

Prepare, examine, and analyze accounting records, financial

statements, and other financial reports to assess accuracy,

completeness, and conformance to reporting and procedural standards.

Manage relationship with clients, suppliers and contractors.

Assist with CEO about job ads,call applicants,interview candidates

Assist with mail, answer telephone, direct calls and take message

Receive files,records and other documents to obtain information and

respond upon request

Ensure that performance get staff done on time

Continually assess ongoing processes to identify for potential

improvement

McDonalds corporation fast food restaurant in Olney, MD

Assistant Manager Olney,MD

2004-2008

Received customers pleasantly

Analyzed customers complains and feedback for constant improvements

Achieved cost reductions in food, labor and inventory

Maintain optimal level of quality all food items served

Assisted to promote restaurant sales and recommended improvements

Administered food handling procedures such as dating and stocking

Supervised all order taking and provide training to new hires

Hotel Hilton

Front office manager Marco

Island, FL

2003-2004

Manage hotel front office personal training and shift scheduling

Coordinate monthly staff meetings that address any outstanding

issues and record supervise agenda.

Organized shuttle tours for all interested hotel guests

Responsible for managing the daily activities of front desk to

ensure quality and professional quest service that is in the line

with hotel standards

Responsible for the installation and operation the hotels online

booking system

EDUCATION

Basic Shift Management Diploma 2005

Effective Shift Management Diploma 2006

Master of science and Bachelor of science of accounting and audit- 1999-2003

Yerevan State university of Economics

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