Manager Customer Service

Johnny Clark

Branch Manager at CNG

Houston, TX *7073

********@*********.*** - 832-***-****

To obtain an operations management position utilizing proven problem solving, analytical,

organizational, planning, and leadership skills.

Work Experience

Branch Manager

CNG - Spring, TX

August 2011 to Present

Salary $32884.60/yr

• Increased customer base by over 50% in one month

• Decreased bad debt by 45% in two months

• Enhanced customer experience by using proven customer service principles

• Implemented guidelines on the store level for better operational standards

• Continuously meet and exceed company standards

• Underwriting and processing loans in accordance with federal, state and local laws

• Maintain a strong checks and balance program to ensure proper file maintenance

• Plan and manage all marketing and collection efforts

• Adhere to a strong mentoring program to elevate the chance of success for future managers

• Conduct store audits

• Responsible for scheduling and store staffing

• Ensuring that all asset protections and safety rules are in place and followed

Supervisor

Gulfstar - Houston, TX

March 2010 to August 2011

Salary $16/hr

• Hydroblasting of various refinery equipment

• Training of new employees

• Project management

• Customer relations

• Supervision of staff

• Transporting of equipment and crew to work sites

• NCCER Certified

• Chemical Cleaning

• Ice Blasting

• Turnaround Management

• Tank Cleaning

• Vacuum Truck Work

• Forklift Operator

• Preparing and submitting work tickets to customer

• Field Audits

• General warehouse duties

• Hole Watch

• Bottle Watch

• Fire Watch

Operations Manager

DeBusk Industrial Services Company - La Porte, TX

January 2006 to March 2010

Salary $58300

• Arose to management in less than six months

• Hydroblasting

• Safety Coordinator

• Managing a staff of 100 employees

• Overseeing D.O.T. Compliance

• Forklift Operator

• Effective communication and problem resolution with clients and vendors

• Extensive site and safety orientations for the petrochemical industry

• Manage staff, preparing work schedules and assigning specific duties

• P&L and budget management

• Field Audits

• Field Supervision

• Determine staffing requirements, and interview, hire, and train new employees, or oversee those

personnel processes

• Negotiate competitive pricing of equipment to be purchased for the company

• Put program in place to control inventory of protective and field equipment

• Coordinate between branches for staffing or equipment needs

• Tank, Exchanger, Reactor, and Rail-car cleaning

• Warehouse management

• Hole Watch

• Bottle Watch

• Fire Watch

District Manager

Americash - Memphis, TN

September 2000 to January 2006

Salary $36,000

• Revived four offices by decreasing delinquent accounts by 98% and increasing profits by over 100%

• Hired, managed, and trained a staff of twenty

• Bookkeeping

• Loan Originating

• Skip Tracing utilizing Tele Track

• Multi-Store Management

• Collections

• Auditing of store operations and procedures

• Establish and maintain relationships with customers and provide assistance with problems these

customers may encounter

• Examine, evaluate, and process loan applications

• Plan, direct, and coordinate the activities of staff

• Oversee the flow cash and financial instruments

• Network within communities to find and attract new business

• Review collection reports to determine the status of collections and the amounts of outstanding

Balances

Recycling Operator

City Of Cuero - Cuero, TX

April 1999 to September 2000

Salary $8/hr

• Collect raw materials such as metals, wood, steel, cardboard, and oil

• Measure and weigh incoming raw materials and take appropriate fees according to loads

• Bank Deposits

• Daily operations of city landfill

• Backhoe Operator

• Forklift Operator

• Baling of cardboard

• Coordinating of pick ups for materials

• Processing of daily reports

Class C Operator

Bayshore Industrial LaPorte

April 1997 to April 1999

TX.

Salary $12/hr

• Production of K-Resin pellets in the carbon black unit

• Transfer of finished product from silos to trains using transfer cables

• Packaging and weighing product for shipping

• Taking samples of product to lab

• Clearing die of clogged plastic

• Feeding of raw materials into hopper, mechanically and physically

• Controlling machine operations through the control board

• General maintenance and cleaning of silos and warehouse

• Stocking of finished product and supplies utilizing forklift

• Loading and unloading of materials from transporting trucks utilizing forklift

• General warehouse work

Field Technician/Supervisor

Hydrochem - Pasadena, TX

December 1995 to April 1997

Salary $7.50/hr

• Hydroblasting

• Weekly "Zapped" awards winner for safety

• Training of new employees

• Supervision of staff

• Processing of work tickets

• Member of the environmental team

• Tank Cleaning

• Forklift Operator

• Hole watch duties

• Fire watch duties

• Bottle watch duties

Education

Kansas City Kansas Community College - Kansas City, KS

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