Project Management

Resume

Name: Angad Kr. Jaiswal: ITIL v*, MCTS & MCITP Certified (Exchange 2007/2010/AD 2008) Mob: +91-974*******

Email ID: *********@*****.***

Overseas Professional Experience: Canada, Australia, UK and KSA.

Passport: Valid till Oct 2013

Experience Summary:

Rich IT experience in the areas of IT Infrastructure Management, Design and deployment of Microsoft Messaging

Infrastructure in specific. Last 10 years in Microsoft Exchange Messaging and Active Directory Infrastructure and Project

Management. Dealings with multiple-site, multiple-domain IT environment at a large MNC company like Viterra (Canada), Axis

Capital (London), Firmenich, South Pacific, Tetra Pak Limited, Syngenta Global, Alrajhi Bank(Saudi Arabia) and Standard

Chartered Bank. Involved in Consolidation, Design, Migration/Transition of Messaging (2007/2010) Infrastructure. Also

involved in mail routing Migration to FOPE. Lync 2010 and Blackberry Design and Deployment. Visioning, scoping and

drafting Exchange Messaging Migration/Transition High Level and Detail design Document. Involvement in RFP (Request for

Proposal) drafting for new client or existing client for Exchange Messaging. Involvement in Pre-sales activities. Work delivery

as per ITIL process like Incident Management, Change Management, Problem Management, Release Management.

Recently Lead from front in Canada, complex Lotus Notes Migration to Microsoft Exchange 2010/Lync 2010 Project of budget

5+ Million US, using Quest Migration Tools. Consolidate multisite different Messaging Environment (GW, Lotus Notes and

Exchange 2003) on four different forest, spread across three sites (country), Designed the high level New Exchange 2010

Messaging Schematic, Draft the Detail Migration Design Document, Plan for the Migration (from Notes & GW) and Transition

(Exchange 2003) to Single Exchange 2010 ORG, spread across two sites (country) using Two DAGs. Involvement in

Migration Tools like Quest (QMM). Design components include for Citrix and Non-Citrix users. Engage with various

managers/departments/vendors towards preparedness for migration to Exchange 2010 Messaging ORG. Have been

extensively involved in Medium and Large Datacentre setup and Migration.

Work Experience

Company Infosys Limited

Project Viterra Inc (Canada)

Duration Aug 2010 – May 2013

Role Lead Consultant/Project Manager

Responsibilities:

At Viterra Inc (Canada, 2.5 Years): As Consultant, Consolidate multisite different Messaging Environment (GW, Lotus Notes

and Exchange 2003) on four different forest, spread across three sites (country), Design the high level New Exchange 2010

Messaging Schematic, Draft the Detail Migration Design Document, Plan for the Migration (from Notes & GW) and Transition

(Exchange 2003) to Single Exchange 2010 ORG, spread across two sites (country) using Two DAGs. Involvement and setup

in Migration Tools like Quest (QMM). Design components include for Citrix and Non-Citrix users. Engage with various

managers/departments/vendors towards preparedness for migration to Exchange 2010 Messaging ORG.

Delivery:

Direct and manage projects/programs from beginning to end.

Define project scope, goals and deliverables that support business goals in collaboration with senior management and

stakeholders.

Develop full-scale project plans and associated communications documents.

Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

Liaise with project stakeholders on an ongoing basis.

Estimate the resources and participants needed to achieve project goals.

Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

Where required, negotiate with other department managers for the acquisition of required personnel from within the

company.

Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary

during project cycle.

Set and continually manage project expectations with team members and other stakeholders.

Identify and resolve issues and conflicts within the project team.

Identify and manage project dependencies and critical path.

Plan and schedule project timelines and milestones using appropriate tools.

Develop and deliver progress reports, proposals, requirements documentation, and presentations.

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem

areas.

Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Define project success criteria and disseminate them to involved parties throughout project life cycle.

Build, develop, and grow any business relationship(s) vital to the success of the project.

Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful

project elements.

Technical:

• Consolidate, Design and Deploy Exchange 2013/2010/Lync 2010 Messaging Infrastructure with High

Availability for Databases/Servers, SMTP, RPC and HTTPs Traffic, IM, PA.

• Design and Deploy Active Directory 2008 for multiple sites and Operation Management.

• Used Microsoft Exchange 2010 Mailbox Server Role Requirements Calculator to determine the various

Mailbox Roles requirement.

• Calculate IOPS requirement and specs the hardware which meets the IOPS requirement

• DAG Design and Deployment

• Design the Global SMTP/RPC/HTTPS Mail flow schematic using Citrix Netscaller for Internal and External

network(Internet)

• Determine the certificates requirements.

• CAS–Array configuration

• Design-configuration for Outlook Anywhere

• Determine the DNS, MX Record, Ports Requirement (for internal and external)

• Determine the Namespace requirement for Exchange 2010 (internal and external)

• Migrate the four different On-Prem Smart host (Antivirus-Antispam-Mail Routing) to Microsoft Cloud based

Smarthost: FOPE.

• Migration from on-premise Messaging Infra to MS Office 365 Cloud using ADFS for single sign-on.

• Third Party Disclaimer/Signature Deployment

• Microsoft Lync 2010 Design and Deployment (for IM, Presence and Archiving only)

• Designed and Deployed Blackberry 5.0 with High Availability.

• Migration to Office365 exposure (during preparedness phase)

• Used various tool like JetStress, ExBPA, ExRAP, MessageStats, Spotlight.

• Lead Change and Release Management for the Project

• Exposure to Microsoft Exchange 2013 design and deployment.

• Messaging Infrastructure Operation Management (L3, L3+ support)

• Symantec Enterprise Vault 8.0 for Exchange 2010 deployment and support.

• SCOM for Exchange 2010 deployment and monitoring.

Company Infosys Technology Limited

Project Axis Capital (London), Firmenich (Bangalore)

Duration March 2007 – July 2010

Role Lead Consultant

Responsibilities:

At Axis(London, 2 Years): Leading Transition from Exchange 2003 to Exchange 2007 messaging Infrastructure. Integration

of newly acquired company’s messaging Infrastructure to its parent Company. Setting up Messaging Infrastructure for new

site/office.

Leading the Messaging and Directory Services Operation Management on ITIL Delivery Model. Technology includes

Exchange 2007 CCR Cluster, Exchange 2003, AD 2003, Black berry 4.1, Border ware Mxtreme smart host, Postini and

Symantec Enterprise Vault 8.0 for Messaging Archiving on Microsoft Cluster.

• Design and Deploy Messaging Infrastructure (Exchange 2003/2007)

• Design and Deploy Active Directory Infrastructure (Windows 2003/2008)

• Design and Deploy Symantec Enterprise Vault V8.0 for Exchange 2003/2007

• Implement BlackBerry 5.0

• Good customer interface skills – communication & ability to deliver presentation/reports, drive meetings, co-

ordinate with vendors.

• Implementing best practices

• Maintain systems and service availability as per the Service Level Agreement (SLA);

• Assist teams in all phases of messaging and Directory project implementations.

• Ensure that all documentation for the systems (build docs/Process docs) are created and updated regularly.

• Make recommendations to improve health of the system and services where necessary;

• Familiarity with enterprise system support processes including change control, problem management and

escalation procedures

• Extensively involved in Project/Process documentation, SOW, SDD drafting.

• Participate and contribute in pre-sales RFP contents.

• Acted as Change and Release Lead to the client .

At Firmenich: As a Domain Lead for Messaging and Directory Operation management, involved in Migration from lotus

notes to Exchange 2007, addressing migration challenges. Fine tuning Exchange 2007 Servers and customizing the MOM

alerts for Exchange 2007 . Managing and Administering Exchange 2007 Servers, Symantec Netback 11d, Symantec

Enterprise Vault 7.5 for Exchange 2007. Administer Cluster Continuous Replication, Managing Forefront Security for

Exchange 2007 Server, Moving a exchange databases between Mailbox Server in Exchange 2007 incase of disaster recovery

scenario, Drafting process documents. Exchange 2007 and third party Certificate Management, Preparing and presenting

monthly reports to the delivery management, planning training/roaster for the Team. Worked as per ITIL Process where

Incident, Problem, Change and Release management were part of work delivery.

Company HP Global Soft Limited

Project South Pacific, Tetra Pak Limited, Syngenta Global Limited and HP GDIC

Duration December 2003 – Feb 2007

Role Senior Systems Engineer

Responsibilities:

At South Pacific (Australia, 1 Month): As a SPOC, Lead in the transition Exchange 2003 Messaging operation from

Australia to offshore Bangalore. Mentoring team, organizing meetings, addressing messaging

incidents/request/problem/Change Management. Providing L3 support on Exchange 2000/2003 and BlackBerry 4.0/4.1,

Prepare SOW (Statement of Work) and compliance to defined SLA.

At Tetra Pak: As SPOC, Lead transition of the Exchange 2003 Messaging operation from Sweden to offshore Bangalore. I

lead a team of 12 Engineers for this Messaging delivery.

• Executed the Go-Live phase for L3 Messaging support successfully.

• Provide L3 Exchange 2003 Messaging and Black Berry Support

• Adherence to defined SLA.

• Vendor Management.

s

At Syngenta: Messaging Infrastructure Management. Managing Exchange 2003 messaging infrastructure consisting of more

than 30000 Mailboxes. Administration of windows 2000 Domain Controllers, Black berry servers and Data Protector.

AT GDIC: Messaging Infrastructure Management. Providing L3 level support for Microsoft Windows 2003 Domain Controllers

and Microsoft Exchange 2003 Messaging Infrastructure on Microsoft Cluster. DHCP, DNS and WINS Administration.

Company Microland Limited

Project Nirvana Business solution Pvt. Limited (Bangalore), Alrajhi Banking and Investment

Corporation limited (Saudi Arabia), Standard chartered and Grindlays Bank(Calcutta),

HDFC Bank (Calcutta), Work delivery was based on Change, incident, problem, release

management

Duration March 1999 to November 2003

Role Technical Specialist

Responsibilities:

At Nirvana: Administrator of Microsoft Exchange 2000 and Window 2000 Messaging infrastructure.

At Alrajhi Bank (Saudi Arabia, 2 Years): Installation, Configuration and administration of large networked HP servers

ensuring high uptime. Compliance of defined SLA. Technologies worked on are Microsoft SNA over Win-NT, SQL server 7.0

over NT4.0, Exchange 2000 on Win 2000.

At Standard Chartered: IT infrastructure management Services to SCB and SCG Bank. Here I lead a team of 20 Engineers

for this delivery. Implementation, configuration, integration and administration of Large networked IBM servers ensuring high

uptime, vendor management, and adherence of defined SLA. Technology worked on over here was IBM SNA over OS/2, CT-

DOS, Communication Manager, VTAM, Lotus Notes 5, Novell 3.12,

At HDFC: IT Infrastructure Management of seven branches. Installation and configuration of banking applications.

Administration of CC:Mail messaging server.

Zenith Computers Limited, Byte Systems Pvt. Limited, Instant Computing Systems Pvt.

Company Limited (ICS), Don Bosco Technical Institute

Duration August 1992 to March 1999

Role Trainee, Systems Engineer

Responsibilities:

At Zenith: Onsite engineer at Standard Chartered Bank from the beginning of the ISD (International Service Delivery)

Hubbing Project. Have been the part of the deployment, Installation, implementation and business simulation of the ISD

hubbing system which replaced the ‘Bank Master’ system for banking with the CTDOS and HOGAN System of banking.

At Byte Systems: Installation, Commissioning and Administration of TWS workstation, Server, multimedia and Internet

Systems. Last two years was spent in Calcutta Stock Exchange where I was responsible for the entire Calcutta Stock

Exchange Brokers ON-LINE Business Operations systems Administration. Involved in networking IBM PC340 systems

(around 300) through VSAT.

At ICS: Installation, maintenance and servicing of commercial and domestic computers and peripherals. Here, I received my

basic training and exposure of the computer hardware and Operating System: MSDOS 6.22 and Windows 3.1.

Education:

Three years Full Time ‘Diploma’ (with 10+2) in Electronics and Telecommunication with 85/%, First Division, from Don Bosco

Technical Institute, Calcutta, West Bengal, India. 1992.

Three years Modular part-1 Certificate for Telecommunication with four Distinctions, Four Credits and a Pass grade from the

City and Guilds of London Institute, London which is incorporated by Royal Charter, London,1992.

Certifications:

• Passed MCITP (Microsoft Certified IT Professional---Exchange 2007/2010 Messaging Enterprise Administrator)

• Passed MCTS (Microsoft Certified Technology Specialist---Exchange 2007/2010 and Microsoft Windows 2008)

• ITIL Foundation Certified V3.

• Passed Microsoft Windows 2008 Server (70-640---Active Directory Configuring)

• Passed Microsoft Exchange 2007 (70-236---Configuring)

• Passed Microsoft Exchange 2007 (70-237---Design)

• Passed Microsoft Exchange 2007 (70-238---Deployment)

• Passed Implementing and Managing Microsoft Exchange server 2003 (070-284)

• Passed Installing, Configuring and Administering Microsoft Exchange 2000 server (070-224)

• Passed MCP (Networking Essential, NT- Workstation V 4.0 and NT-Server V 4.0.

• Completed HDISM (Honors Diploma in Information Systems Management), three Semester from Aptech Limited,

Central Calcutta, 1998.

Professional Experience

Organization Duration

Infosys Limited March 2007 – May 2013

Hewlett-Packard Ltd (GDC), Bangalore December 2003 – Feb 2007

Microland Limited, Bangalore/Calcutta March 1999 to November 2003

Zenith Computer Limited April 1998 to March 1999

Byte Systems Pvt. Limited June 1995 to March 1998

Instant Computing Systems Pvt. Ltd December 1994 to June 1995

Don Bosco Technical Institute August 1992 to July 1994

Trainings Attended/Conducted

Month/Year Training Description

June 2008 Completed five days official Training course on Symantec Enterprise Vault 7.x training on Exchange 2003.

May 2008 Attended Microsoft Windows 2008 Server Training

Apr 2007 Attended Making Communication Work Training

Apr 2007 Attended ITIL Foundation Course

Oct 2006 Attended Corporate English communication Training

June 2006 Conducted Black Berry 4.01 deployment and Administration session

Aug 2005 Attended ITSM and ITIL essentials training (Configuration Management, Problem Management, Change

Management, Incident Management, Service Level Management, Availability Management, Capacity

Management, and Financial Management).

Dec 2004 Attended workshop on Microsoft Exchange 2003 by HP Expert Messaging Team from HP- US.

Extra Curricular Activities

Was active member of Leadership Training Service (LTS) and Rotary Club of Don Bosco Technical Institute, Calcutta.

Represented School in Basket Ball at state school level meet. Have many medals in School Athletics meet. Have taken part in

many social activities organized by Mother Theresa and have organized many blood donation camps successfully. Past

President of the Don Bosco Technical Institute Past Pupils Association, Calcutta unit, now life member of Don Bosco Past

Pupil Association.

Rewards and Recognition

1 Jan 2013 Letter of strong appreciation by Customer (Canada) for excellence and dedication in execution of

Migration Project (Lotus Notes to Microsoft Exchange 2010).

2 Nov 2009 Awarded by Customer(Londona): Certificate of Honor and Achievement for Outstanding Performance,

Partnership and dedication for Excellence in Server Delivery

3 Oct 2006 This award is in appreciation for commitment shown for supporting HP Customers at a critical time

Against odds.

4 Jan 2006 Solidarity with organization interest demonstrated in working against odds and ensuring service

continuity during unscheduled holiday in the City

5 Dec 2005 Wintel OB Employee of the month Nov 05, worked extremely hard during the server farm switch up

gradation. Were in the office till late night and made sure that all the servers were up and running as this

was a major activity as 50 mission critical servers were impacted

6 Sept 2005 GDIC server team has been considered for this award as a part of recognizing their contributions in the

last two months in closing most of the open issues and also bringing in a drastic improvement in SLA

Performance.

7 June 2002 On-Site Project Execution and Excellence in Customer Service

Contact this candidate