Customer Service Engineering
Resume:
RICK M. MOORE
Clearwater, Florida 33759
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SUMMARY OF QUALIFICATIONS AND SKILLS
Over 20 years in the technical field industry. both in the Customer
Service/Tech Support role and the Engineering Technician role. Troubleshoot
and support of Ademco Security Systems. Use of test equipment including
data acquisition systems, oscilloscopes, meters, microscopes as Inspector,
Scope Acquisition Systems, Somat 2000 field computer system, electronic
stress & strain testing, sound testing, tachometers and signal analyzers,
procedure and standards writing for ISO-9000 implementation, PC-Windows and
Microsoft Office based programs, Missile guidance and navigation system
testing, Parts Pro, BAAN, AS400 software, and eFactory.
WORK EXPERIENCE
PDS Technical Services 2011- 2013
Clearwater, Florida
Senior Engineering Associate: Testing and troubleshooting for Honeywell
Aerospace. Test/troubleshooting of Mimu and Atlas navigation systems,
inertial aerospace navigation, and digital ring laser gyros. Integration
and testing: firmware, hardware and software, functional testing,
Inspection, In-circuit testing, environmental testing, gyroscopes, and
guidance systems for satellites and rockets, commercial and military, use
of data acquisition equipment, thermal chambers, microscopes. Extreme
attention to quality required.
HONEYWELL INTL. 2006-2011
Louisville, Kentucky
Security Technical Support Specialist: Technical Support for Honeywell-
Ademco security and fire systems installation in residential and business
applications. Systems include ADT, First Alert, Protection One, Ademco 4110
to 250fbp panels and GSM radios. Provided support and guidance of
technicians and installers in the field on how to program and troubleshoot
security and fire systems.
RAYTHEON 2001-2005 Largo,
Florida
Tester: Responsible for various testing stages of electronic components and
systems currently being sold to the U.S. Government and Special Forces -
Guidance Systems for Tactical Tomahawk missiles, Skyfire radios for
helicopters, MBMMR radios for Special Forces. Extreme attention to detail
is required to pass Government regulations and requirements.
CLARK MATERIAL HANDLING CO. 1992-2001
Lexington, Kentucky
Customer Service Technical Coordinator: Responsible for supervision and
support of the technical staff, with emphasis on electric products. Duties
also include the setup of parts, setting buy amounts, and inventory control
of our parts warehouse, receive technical questions regarding component
breakdowns on forklift trucks to provide accurate parts replacement. The
ability to read blueprints and drawings is required as well as using
various computer programs to research components. Implement Engineering
Change Notices and Service Change Notices to provide smooth to reduce
expenses. Working with divisions in Korea and Germany to provide data and
support to service staff in the United States.
R&D Mechanical Engineering / Instrument Technician: Testing of components
and machines to meet engineering design goals; Designing and developing
test fixtures; Direction of shop mechanics in assistance of building
fixtures. Utilize electronic instrumentation and data acquisition
equipment; Implementation of standards and procedures in accordance with
ISO-9000; Responsible for equipment repair and calibration. Current
forklift design and assembly is in part from my contributions.
EDUCATION
SULLIVAN UNIVERSITY
Lexington, Kentucky
Degree: Associate Computer Science
RETS ELECTRONIC INSTITUTE
Louisville, Kentucky
Degree: Associate Electronic Engineering
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