Alan Whitaker
Fort Worth Texas 76179
**********@*****.***
Qualifications
1. Over 5+ years of professional experience within industries such as
mortgage, finance, and food and beverage
2. Polished Interpersonal skills with professional phone skill sets
3. Proficient with Microsoft Office applications (Excel, Word, Outlook,
PowerPoint)
4. Ability to adapt to change and handle multiple projects simultaneously
5. Exceptional interpersonal and negotiation skills developed in both
team and individual environments
6. Excellent written and oral communication skills, with great ability to
multi-task
7. Thrives in stimulating, fast paced, high volume environments with
proficiency in effectively solving problems
Education
University of North Texas - B.S. Sociology B.A. Psychology
Experience
Eagle Mountain School District 2009 -
Present
Substitute Teacher
1. Following lesson plans of regular teachers to make sure students
follow the day's lessons
2. Follow district standards for the discipline and safety of children
3. Following district safety measures according to district and school
standards
D&B Media Solutions
10/2011 - 08/2013
Cost Analyst (contract)
4. Responsibilities included directing strategic planning and business
development responsible for analyzing news business opportunities and
developing strategic plans and initiatives to increase business
5. Supply chain analysis of operation issues impacting the company
6. Prepared billing/vendor statements for reconciliations
7. Assisted with operating models for business growth and projections
Veritude LLC
Cost basis analyst (contract)
10/2012 - 01/2013
1. Responsibilities included ensuring regulatory compliance for tax lot
accounting
2. Assisted customers determine cost basis for stocks and commodities
purchased and traded
Security National Mortgage
02/2012 - 09/2012
Mortgage Title Specialist 2
8. Responsible for handling the servicing of mortgage loans
9. Worked on mortgage payments/payoffs, research, transaction services
and reconciliations
10. Obtained credit reports, inspections, surveys, and title work as well
as engaged in direct contact with customer concerning their account
11. Also assisted with market research for possible refinance customers
Bank of America 08/2011 -
01/2012
Escrow Collections Specialist
12. Prepared closing documents and escrow accounts
13. Worked in multiple stages of delinquency, up to and including charged
off accounts, or across various product types
14. Handled extensive foreclosure documentation research requirements for
more complex billing problems and inquiries and has extensive
knowledge of the organization, products or services, as well as
advanced escrow, property lien problem solving skills
15. Responded to incoming phone calls regarding a variety of available
loss mitigation programs implementations, short sale, foreclosure
procedures, HAMP and, other Fannie Mae and, Freddie Mac available
programs or relief processes
16. Performed research requirements for more complex billing problems and
inquiries and has extensive knowledge of loan document organization,
new mortgage products or services for assistance, as well as advanced
problem solving skills
La Playa Maya 08/2009 -
01/2011
Restaurant Manager
17. Achieved all monthly financial goals for 47 months without compromise
of restaurants integrity
18. Oversee purchasing, storage, food and cooking preparation. Recipe
adherence and portion control
19. Organized and directed new employee training programs
20. Handled employee scheduling, food cost analysis and, menu development
Albanaise Brothers 04/2003 -
12/2007
Restaurant Manager
21. Developed and implemented employee incentives to reduce employee
turnover
22. Responsible for managing P&L
23. Reviewed accounts that were past due and trying to make a plan both
parties could agree on to keep account in good standing