LaShawna Fagins
816-***-**** ab21ys@r.postjobfree.com
Objective
C ustomer service professional with financial, medical and administrative skills seeks position .
Profile
Motivated, personable business professional with a successful 5 year track record of Excellence in Customer service. Talent for
quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all
levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing
accurate, timely reports.
Flexible and versatile ? able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to
easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building
skills.
Skills Summary
Project Management Computer Savvy Collections
Report Preparation Customer Service Ability to work independently
Written Correspondence Scheduling Front-Office Operations
General Office Skills Marketing & Sales Professional Presentations
Professional Experience
HR Block
Kansas City, Missouri
OCOE Seasonal Hire/Communications 09/2012-Present
Kansas City, Missouri
09/2012-Present
?Schedule interviews within available time of applicable field leaders.
Extend offers, based on scripts, to candidates selected by field leaders.
Attend training sessions and participate in meetings related to job duties for the position.
Landmark Services
Administrative Assistant 01/2011-9/2012
Kansas City, Missouri
Created general contractor estimate proposals and receipts
Followed up with clients in regards to work order or performance via email or phone.
Responsible for making bank deposit.
Citibank
Collector 2 08/10/09-9/01/2010
Kansas City, Missouri
Responsible for collecting payments from credit card clients on delinquent accounts.
Setting up payment arrangement.
Conducted Inbound and Outbound calling
Asurion
SRT Resolution Specialist 04/2006 to 02/2008
Kansas City, Missouri
Within six months promoted from Call Center Representative to SRT Resolution Specialist
Responsible for de-escalating calls with irritate clients.
Processed claims, refunds and premium payments for lost, stolen or damaged wireless handsets.
Internal Revenue Service
Seasonal Document Extractor 02/2006 to 04/2006
Kansas City, Missouri
Sorted incoming mail and tax documents to direct to appropriate department to be processed.
Education:
Hogan Preparatory Academy Kansas City, Missouri
Diploma 05/2003
Penn Valley College Kansas City, Missouri
Emergency Med Technician 08/2008
REFERENCES AVALIABLE UPON REQUEST