Nicole A. Bennett

***** ********* ******** **

Boonsboro MD 21713

301-***-****

ab1qgu@r.postjobfree.com

Objective

Position as a Customer Service Representative

Abilities

* ***** of customer service

Excellent communication skills

Extremely productive in a fast past environment

Excellent problem solving skills

Employment History

Decemember 2012-March 2013/United Health Care

Customer Service Representative

Assisted customers in managing accounts

Assisted customers in solving account problems

Completed Issue reports at customer request

Resolved disputes quickly and efficiently

Answered an average of 150 call a day on the call center que.

September 2010-July 2011/Wells Fargo Home Mortgage

Customer Service Representative

Assisted customers in managing and updating accounts.

Answered an average of 200 customer calls per day on the call center que

Introduced, explained and sold new products to new and existing customers.

Resolved customer disputes quickly and efficiently.

January 2010-September 2010/American Citadel

Security Guard

Provided security to assigned sites.

Patrolled assigned sites.

Checked identification of people entering and exiting sites.

May 2007-July 2009/American Express Credit Card Registry

Customer Service Representative

Assisted Customers in managing and updating accounts.

Assisted Customers in stressful situations such as theft of their cards.

Answered Customers questions and concerns about their accounts.

Education

Beall High School/Graduate of 2002

High School Diploma

Kaplan University 2010-present

Human Services

References available upon request

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