Genymavot MALONGA

**** *. ****** ***,

Chicago, IL. 60659

773-***-****

ab1izf@r.postjobfree.com

OBJECTIVE:

Computer Technician experienced with several years of Technical support and Network

troubleshooting, seeking opportunity to utilize and improve skills as a Technical support.

Keys skills:

• Excellent customer service skills.

• Eager and dependable individual looking to begin new career.

• Solid understanding of PC's, Laptops, monitors and printers.

• Install, configure, and troubleshoot peripheral, Hardware, Software (Windows XP, 7,

Vista…) and products including printers, scanners, and media drives.

• knowledge of local and wide area network systems (WLAN, LAN)

Additional skills:

• Multi-lingual: Fluent in French, Conversational English, Lingala and Munukutuba

• Proficient in Microsoft Office, Word, Excel, Publisher, Power Point…

Photosphop, Corel Draw, Illustrator.

Professional Experience:

• Graphic Design (Responsible for creating clothes, calendars, advertisement, posters

flyers etc.)

DRM-Marketing, Cameroun 2007-2008

Create designs, concepts, and sample layouts based on knowledge of layout principles and

esthetic design concepts.

Determine size and arrangement of illustrative material and copy, and select style and size of

type.

Draw and print charts, graphs, illustrations, and other artwork, using computer.

Applications Support Sepecialists 2008-2011

I2 ANGLOMA NETWORK

installing and configuring computer hardware operating systems and applications;

•

• monitoring and maintaining computer systems and networks;

• troubleshooting system and network problems and diagnosing and solving

hardware/software faults;

• replacing parts as required;

• following diagrams and written instructions to repair a fault or set up a system;

• setting up new users' accounts and profiles and dealing with password issues;

• rapidly establishing a good working relationship with customers and other professionals,

e.g., software developers;

ADDITIONAL WORK EXPERIENCE:

The Westine Hotel Chicago, Illinois April, 2012- April 2013

• Public Area attendant

• 4. Cleaning of all levels of the public areas and all equipment

• 7. Work with and keep lines of communication open between all employees to

provide a smooth running operation

• 8. Maintain a quiet, professional atmosphere in all public areas

• 9. Follow procedures for reporting to work, taking meal breaks and end of shift

Ethiopian Community Association Of Chicago, Inc

Technical Support Officer (Volunteer) April, 10 – currently

EDUCATION and TRAINING:

High School Diploma ISMAT (Institute MATA MFEM), Cameroon 2004

Computer System Maintenance (MSI) Equivalent of A+ and N+ Certificate

(Netline Software and Hardware engineering Institute) 2005

CATI (Infography Technician Certificate), Microtech Institute 2007

PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Ethiopian Community Association Of Chicago, Inc

Electronic Assembly training (certificate) 2012

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