Jacklyn Arthur

*** ****** **** *****, *** **

Radcliff, KY 40160

337-***-****

Hold Current Secret Security Clearance

Summary

Professional Quality Assurance Manager with over twenty years proven

Quality Assurance and Continuous Process Improvement experience.

Demonstrated skills and knowledge in; implementation and

institutionalization of Quality Management Systems, assessment and

certification to internationally recognized standards such as ISO 9001 and

AS9100, development of Corrective/Preventive Action, collection and

analysis of Quality Metrics and identification of Risk Mitigation.

Significant Accomplishments

Successfully managed Quality Assurance Team through a 75% reduction in

force, and subsequent rehire effort, without missing any deadlines.

Site ISO Lead during certification effort for facility gaining first ISO

9001:2008 certification under the TS umbrella certificate; only site to be

assessed with no findings.

ISO Core Team representative during AS9100B certification effort; the first

Quality Management System implementation at that facility; Certification

accomplished in under six months.

Successfully led the Interoperability testing and certification of

communications upgrade to VC25 (Air Force One) proposal development and

subsequent task; strategic win for NGMS.

Significantly advanced software build and testing process of software suite

used for analyzing live, virtual, constructive battle space simulation and

tactical data; received two Timely Awards for efforts.

Supervised an inventory control office and increased inventory accuracy

from 42% to 89% in five months.

Shortened, by 99%, cycle time to receive, track and organize testing and

maintenance issue information associated with all equipment operated at

White Sands Test Facility.

Received achievement award for contributions to developmental testing;

Patriot Advanced Capability III (PAC3) Missile System flight test mission.

Generated contract compliance matrix used for assessing quality management

system effectiveness in meeting contractual requirements.

Areas of Expertise

Management

Mission Assurance Manager for Vehicle Maintenance Contract for all ground

vehicles utilized at Fort Polk Joint Readiness Training Center.

Responsible for maintaining Quality Management System for contract;

encompassing all aspects of QMS including design and execution of a

comprehensive Internal Audit program to evaluate the effectiveness of core

MA processes; planning, analysis, modification and implementation of the

metric program to identify risk, determine mitigation and drive change;

direct the work of all direct reports and manage departmental work flow,

budget and resource allocation.

Thorough knowledge of quality process; mission assurance methodologies;

industry/customer/agency quality standards, specifications and guidelines;

to include ISO 9001/AS9100/TS16949, CMMI, Army Regulations, Mil Std and

some FAA Regulations.

Functional Supervision

ISO Lead for maintenance facility and ISO Core Team representative for all

sites within the Global Material and Surveillance Programs (GM&SP) Business

Unit (BU). Supervised "citizen auditors" in conducting, evaluating and

reporting audit activities. Sole testing facility ISO program lead;

responsible for directing all audit actions, conducting all audits and

follow up activities.

Sole software development group testing and evaluation lead. Led various

testing efforts; supervised test activities as well as additional test

personnel from various internal and external governmental and contracting

entities.

VC25 (Air Force One) Communications Upgrade Interoperability Assessment

Project Lead responsible for analyzing task requirements, developing

winning proposal, planning and managing all project activities to include

resources, budget, and indirect expenditures, identifying and tracking

staff efforts, and communicating project status information, both orally

and in writing, to governmental and corporate customers.

Inventory Control Office Supervisor (Acting) responsible for new personnel

training, reporting inventory accuracy, identifying and researching

inventory discrepancies, presenting options for elimination of future

discrepancies to upper management, identification of any supplier assurance

areas of concern, and recommendations for possible approved supplier list

adjustments.

Plastics Manufacturing Facility Night Supervisor responsible for all

personnel, equipment, production and quality assurance activities.

Certified LRQA Auditor/Lead Auditor

Experienced with ISO/AS9100 and TS16949. Supported initial ISO/TS

registration for six companies, implemented and institutionalized Quality

Management Systems, scheduled, coordinated and conducted internal quality

audits to assess current status of quality management system, and proposed

continuous process improvements.

Generated corrective action requests, conducted audit follow-ups, and

developed complete audit documentation to ensure effectiveness of

corrective action and root cause analysis for all auditing activities to

include safety and management directed audits.

Liaison between various internal and external, including government,

entities in regard to audit functions, quality management system

effectiveness and customer satisfaction.

Quality Assurance Test Support/Configuration Management

Monitored test operations and activities, documented software installation

modifications and issues, engineering/formal non-flight and flight-tests.

Responsible for all software and hardware validation and verification

activities including design and development of all test cases, formal test

plan and report generation, test conduction, and post test data and root

cause analysis. Initiated test results, inspection and other reports as

required and compiled and maintained records.

International Software Testing Qualifications Board (ISTQB) Certified

Tester. Generated, compiled, maintained and followed up on all

discrepancies identified and reported activities for the purpose of

assessing and mitigating program risk and test readiness.

Collected and analyzed project performance through quality metrics

generation and analysis to identify systemic problems. Designed and

maintained databases, spreadsheets and hardcopy files of information

gathered in support of metric analysis. Trained personnel on the use of

databases, spreadsheets and presentation and report generation.

Maintained test bed equipment configuration management database.

Assessed quality assurance program impact based on reviewing operational

changes such as Engineering Change Orders and revised procedures.

Technical Writing/Training

Developed documentation ranging from Production Process Work Instructions

to Quality Manual Implementation Mapping for a variety of facilities and

engineering, research and development organizations; proficient in both

hard copy and electronic mediums.

Identified an audit personnel training deficiency and coordinated training

material development and conducted audit personnel training sessions.

Trained and supervised inventory control office personnel. Identified

personnel training needs for establishment of winning proposal for

interoperability testing and various other methodologies. Facility trainer

for electro-static discharge control program.

Certified Six-Sigma Specialist (green belt)

Researched, designed and implemented many improvement initiatives. Assisted

in benchmarking process for a high tech electronics manufacturing facility,

awarded a Shingo Prize for excellence in manufacturing improvement.

Familiar with CMMI and TickIT processes and procedures.

Work Experience

Product and Process Quality Assurance (PPQA) Representative/CMMI Auditor

HP Contract at Human Resources Center of Excellence - 2012-Present

TEK Systems-Fort Knox, KY

Manager Quality Analysis III

Core Team Representative - DGSD 2011-2012

Northrop Grumman Technical Services - Fort Polk, LA

Quality Assurance Engineer II

ISO/AS Lead Auditor and Core Team Representative - GM&SP BU 2009-2011

Northrop Grumman Technical Services - Sierra Vista, AZ

Test & Evaluation Engineer II - JIMES Group 2006-2009

Northrop-Grumman Mission Systems - Ft. Huachuca, AZ

Manufacturing Support Specialist I - Test Systems Design Center Planner

2002

Raytheon Company - Tucson, AZ

Technical Support Engineer I - Product Assurance 1997-2002

Raytheon Company - WSMR, N M

Quality Control/Night Supervisor 1996-1997

LRV Corporation - St. George, UT

Assembler/Inspector (Prototype Line) 1995-1996

Morton International - Brigham City, UT

Inventory Control/Temporary Supervisor 1994-1995

Icon Health and Fitness - Clearfield, UT

Assembler/Inspector 1986-1993

Iomega Corporation - Roy, UT

Education

LRQA Auditor/Lead Auditor, 2009

ISTQB Certified Software Tester, 2008

Bachelor of Business (Magna Cum Laude), Northern Arizona University, 2006

Raytheon Six Sigma (Green Belt) Specialist, (one year process)

Perry Johnson Auditor/Lead Auditor, 1997

Ogden Area Vocational School-Electronic Assembly, 1986, (6 month

certificate course)

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