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Office Clerk, Customer Service

Location:
Lansing, Michigan, United States
Posted:
May 15, 2019

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Resume:

Myrna Larthridge

Office Clerk

Lansing, MI *****

ab1735@r.postjobfree.com

1-517-***-****

I have 14 plus years of customer service experience and performed a great deal of office procedures and operations, very computer literate.

Authorized to work in the US for any employer

Work Experience

Customer Experience Representative

Capital Area Transportation Authority - Lansing, MI January 2018 to Present

I handle calls with customers for ride and trip planning information requests, Media sales(bus passes, etc.), copying, scanning, cash register, lost and found details, call transferring, complaint processing, excel spreadsheet entries, Outlook emails, faxing documents, some 10-key, opening & closing procedures. In this position I have accomplished skills in coordinating routes for passengers, directional knowledge, public transportation knowledge, new phone/computer software. Client Service Representative

ROSE PEST SOLUTIONS - Lansing, MI

April 2017 to September 2017

Phones, data entry, payments, technician communication for service requests, appointment scheduling, some excel, outlook emails, scanning, faxing, copying, completion of PDF documents for service agreements/proposals*SEASONAL POSITION/Salary=$10/hr Office Assistant

Rose International Staffing - Grand Rapids, MI

June 2016 to October 2016

Note: Contract position ended

Collaborating documents from emails and faxes for the account coordinators for claim processing. Adjudicating of claims, Outlook*Contract Ended/Salary=$10/hr Customer Service Representative

The Service Professor - Grand Rapids, MI

June 2015 to November 2015

Responsibilities

Call center environment : Customer Service for scheduling service appointments for technicians in, heating, cooling, electrical, and plumbing. Data Entry, some excel, Microsoft Windows, Outlook, callboard computerized scheduling, outbound calls for appointments, assembly of technicians job packets,

Accomplishments

I provide excellent customer service and place a great value in customers satisfaction. I also have a great rapport with the customers.

Skills Used

Office and great customer service relationships,computerized scheduling, data entry, Excellent telephone etiquette, office skills Salary=$10/hr

Health Plan Advisor

Dialogue Direct - Grand Rapids, MI

June 2014 to August 2014

Responsibilities

I was responsible for working in different systems, and being able to provide health insurance information for members on the medical portion of their policies. I also utilized Outlook for emails and updated customer service changes. I was responsible for checking member invoices, payments, and explanation of their benefits.Salary=$10/hr

Accomplishments

I have learned how to navigate in some new systems. I also have gained considerable knowledge about insurance benefits/coverages.

Skills Used

Navigation skills on their computer systems, as well as, different strategy levels for providing superior customer service results.

Dispatch Tracker

Multiband - Wyoming, MI

February 2014 to April 2014

Responsibilities

I was responsible for working with dual monitors to track dispatched calls for service. I do customer service as well as interact with the technicians to obtain job statuses. I also am responsible for moving, pushing back appointments, and assigning jobs to technicians. Salary=$8.50/hr Skills Used

computer knowledge, excellent customer service and team player skills. Office Clerk

Total Records Solutions, Inc - Wyoming, MI

June 2009 to July 2009

Responsibilities

Prepared documents to be scanned for digital storage: Removed staples, taped documents and photo's, copied, faxed.

Accomplishments

I was able to work with multiple documents that included, Medical, Prison, and Legal. Importance of fast paced production and accuracy of records in order. Skills Used

Use of office equipment, team player, accuracy and speed, handling of multiple important documents. Customer Service Advocate

Adecco, Inc - Grand Rapids, MI

November 2005 to July 2006

Responsibilities

(AAA) emergency road service call center, Customer service involving members that are experiencing vehicle issues and may need towing service or other services, Data Entry, Outlook, Dispatching Accomplishments

Award winning customer service provided, learned how to dispatch for members, problem solving for escalated calls from members

Skills Used

Accurate data entry, computer navigation, excellent customer service, problem solving where possible without a supervisor. Salary=$11.75/hr

Office Manager

Help Us Hear, Inc - Kentwood, MI

October 2004 to September 2005

Responsibilities

Managed daily office operations, deposits, data entry, insurance billing, customer service, filing, typing, office supply inventory, appointment scheduling, accounts payable/ accounts receivables Accomplishments

Operating of the office in a efficient and organized manner, scheduled appointments when necessary for customers with ear specialists, printing of statements, bank deposits done with accuracy and when required.

Skills Used

Excellent time management skills, customer service, learned more in the accounts receivable and payable procedures. Salary=$300/wk

Office Specialist

Audibel Hearing Center - Grand Rapids, MI

August 2004 to October 2004

Responsibilities

Receptionist, data entry, accounts receivables, appointment scheduling, insurance billing, customer service

Accomplishments

Reception area organized, appointments were scheduled when required, insurance claims completed as scheduled, excellent customer service

Skills Used

Receptionist, excellent customer service, computer knowledge, data entry with accuracy, appointments scheduled on time, reconciliation of accounts receivables.Salary=$12.75/hr Office Specialist

Beltone Hearing Aid Center - Grand Rapids, MI

November 1994 to July 2004

Responsibilities

Receptionist, data entry, filing, typing, accounts receivables, appointment scheduling, insurance billing, customer service

Accomplishments

Reception area clean and organized, completed all office tasks as requested, excellent customer service, (2) excellent customer service awards, data entry with accuracy, appointments scheduled as required.

Skills Used

Excellent customer service, date entry, reception area, Accounts Receivable, Salary=$12.75/hr Education

None in Human Services

Kaplan University (Online) - Des Moines, IA

2014 to 2016

None in Social Work

Grand Valley State University - Grand Rapids, MI

2013 to 2014

Associate's-need to transfer math credits to obtain transcript in Social Work Grand Rapids Community College - Grand Rapids, MI

April 2010 to May 2013

Skills

Customer Service

Awards

Office Specialist

May 2000

Excellent customer service award for 5 yrs of service Student

September 2011

Dean's List(Social Work program) Grand Rapids Community College, Grand Rapids, MI Certifications/Licenses

Driver's License

Additional Information

RELEVANT SKILLS:

• Dispatched emergency road service calls

• Cash transactions for retail services

• Prepared packages for shipping and receiving

• Operated office machines, such as photocopiers, facsimile machines, voice mail systems, and computers

• Answered telephones, direct calls, and take messages

• Mail distribution

• Scheduled appointments

• Data Entry

• Filing

• Customer Service

• Daily office operations

• Time Management

• Accounts Payables/Receivables

• Typing(55-60wpm)

• Windows XP

• Powerpoint

• Some Excel

SPECIAL SKILLS & INTERESTS

In The Image, Grand Rapids, MI(Volunteer part-time) June 2013-December 2013



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