Customer Support, Software/Technical Support
Resume:
Gabriella Fultz
The Woodlands, Texas 77381
********@*****.***
Education
Abilene Christian University
Bachelor of Fine Arts in Technical Theatre
Dean’s List – 2003 – 2004 Major GPA 3.3
The MacGyver Award 2003
Experience
The Loft Church The Woodlands, Texas July 2008 - Present
Technical Production Arts Volunteer Associate
Assist in the details of setting up for the weekly services. Assist in running video cameras, graphics or downstream graphics, as needed, during services. Other duties as requested by media team.
American General Life Companies Houston, Texas December 2007 – December 2009
Software Support Analyst/ Quality Assurance Analyst - Marketing Illustration Software
Assist colleagues and agents in the use and installation of new and existing Marketing Software. Answer incoming agent customer calls. Communicate to agent the necessary steps to maintain and update software products. Troubleshoot agent hardware and software issues via phone. Fully document and track all cases in tracking software for further investigation. Assist in new product release testing for technical software problems. Examine and evaluate product illustration print and daily regression results to ensure accuracy and technical compliance. Reported regression and print discrepancies to track, analyze and convey to management. Perform functional testing on software. Collaborate with departments for technical and software needs. Complete additional duties as needed.
Bank of New York Houston, Texas January 2007 – November 2007
Trust Associate – Corporate Trust Division – Asset Backed Securities
Responsible for all account activity, including cash management and payment processing. Worked closely with the relationship Manager to coordinate closing activities for new transactions, directly contributes to accurate and timely reporting to clients, enforced compliance with the governing documents and securing excellent client relationships. Processed and monitored the movement of funds and security transactions. Reconciled daily cash flow and investments. Assisted with the processing of periodic payments for assigned CBOs(collateralized bond obligations)/CLOs( collateralized loan obligations) and with the processing and producing of monthly reports
Capital One Spring, Texas September 2005 – January 2007
Teller
Provided customers with timely transactions (deposits, withdrawals, Cashier’s checks, Travelers checks, loan payments, cash advances). Balanced cash boxes with transitions. Restocked and checked ATM for deposits. Collected money from the COMAC (coin machine). Handled safety deposit box concerns and customer support.
Oklahoma Shakespearean Festival Durant, Oklahoma 2003
Assistant Prop Designer
Assisted Prop Director with set design and production scheduling.
Computer/Technical Skills
Microsoft Excel, Word, Power Point, Publisher, Project, Adobe Professional, Lotus Notes, TAS, Winflex, Connections, eConnections Desktop, Remedy, TTPro, WebEx, ExamDiffPro, AIG Structured Settlements, PC/MAC Operating Systems including Windows and Leopard X, MediaPro Player, Photo Shop and additional technical theatre skills
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