Office Administrator......Personal Banker

ROBIN P. NETTLES

**** ****** **.

FLORENCE, SC **501

PH. 843-***-****

CELL 843-***-****

Email: ***********@***.***

OBJECTIVE

Seeking a new career path that provides challenges and a growth experience to enhance my experience.

EXPERIENCE HISTORY / QUALIFCIATIONS

Teller - Processed bank transactions, sold bank monetary items, vault operations, and ATM operations.

Teller Manager - Supervised tellers to effectively handle customer transactions, provided excellent customer service, maintained teller performance evaluations, processed time cards by electronic timekeeping. Retrieved and prepared various bank reports and performed audits as was necessary to maintain bank compliance.

Customer Service Rep. / Personal Banker - Provided excellent customer service in processing transactions to meet any of a customer’s banking needs. Defined customer need and sold appropriate products. Solved customer problems and complaints effectively. Opened all deposit and transaction accounts. Completed loan applications, obtained credit reports and set up retail loans and lines of credit. Opened and maintained control of safe deposit box system.

Loan Assistant - Completed deposit and loan verifications for other companies. Processed all loan applications, set up loans and entered on the computer system. Researched loan exceptions and followed up to clear all outstanding documentation to adhere to bank compliance. Performed insurance verifications on all property used as collateral for loans. Imaged loan and applicable documents to record on micro film. Processed titles on auto and mobile homes for lien information to be applied. Worked collections by telephone or correspondence and repossessed collateral if necessary.

Insurance Office Administrator - Process insurance payments, keeping balancing controls, research & process misapplied payments to clear suspense items. Process returned checks, research & resolve misapplied payments. Work daily & monthly reports for office and staff. Support sales agents as needed and keep them up to date on outstanding items of insurance applications. Enter new fire applications, process fire claims and endorsements. Handle all incoming calls to resolve issues or refer to appropriate personnel. Process employment paperwork, administer testing, process background checks . Schedule agent routine audits and agent ongoing training needs. Maintain inventory and order supplies as needed. Handle agent termination procedures and keeping agent computers ordered or returned for continued access to home office. Handle & process death claims and work with funeral homes to effectively process payments. Assist district manager with duties as requested.

EDUCATION

1974 - Graduated West Florence High School obtained high school diploma.

1976 - Graduated Florence Darlington TEC obtained Associate Degree in

Accounting.

2006 - Completed Certificate courses in Medical Terminology, Medical Coding and Medical Office Assistant

COMMUNITY INVOLVEMENT

Volunteer with the Make A Wish Foundation, American Heart Association and The Children’s Miracle Network.

EMPLOYMENT

2007 - 2008 Monumental Life Insurance

311 S. Coit St. Florence, SC 2950

2007 (6 mos) BB & T Bank

605 S. Irby St. Florence, SC 29501

2004 - 2006 Florence National Bank

2009 Hoffmeyer Rd. Florence, SC

1982 - 2000 Wachovia bank

2002 - 2004 1511 S. Irby St. Florence, SC

2000 - 2002 First Reliance Bank

2170 W. Palmetto St. Florence, SC

Business & Personal References Available Upon Request

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