Computer Support Specialist

PROFILE

I am a system manager and computer support specialist with over 20 years of experience in an informatics operational environment. I have 3 years working experience as a Level 3 AD Administration and Support specialist for GM Worldwide. This role was responsible for GM’s Active Directory component from GPO settings, account management, DFS links, Firewall changes, as well as change management and AD reporting. I possess strong analytical and problem-solving skills and am noted for my ability to grasp new concepts. I am a good communicator and am able to work effectively in both self-directed and team-oriented environment. I also have acquired an in-depth knowledge of government applications and methodologies as a result of my years at Indian and Northern Affairs Canada.

EMPLOYMENT DETAILS

Hewlett-Packard

General Motors (Worldwide)

Active Directory (L3) Administration and Support Specialist June 2006 – July 2009

 Active directory architecture, development and security management;

 On call incident management and support for the AD operations team;

 Security administration for user IDs and computer objects;

 AD to UNIX account resolutions, CIFS management on Celerra;

 Group Policy Management, regulation of policy and standards through GPOs;

 Produce AD reports and analysis on a continuous basis to various teams using scripts and various command line tools - CVSDE, ADFIND and LDIFDE;

 DFS administration and security setup;

 Software distribution through Group Policies;

 Enforcement of security standards to safeguard data through group policies;

 Strict adherence to published security policies as per customer requirements;

 Provide problem analysis and problem resolution in meetings on behalf of AD team;

 Respond to incoming customer calls

PROJECTS:

 Migration of over 3000 call center users to a new site and OUs Create new OU in active directory, setup group policies for new OU. Develop project overview as per active directory requirements including total time to be spent, scripts for migration and oversee active directory completion.

 Monthly software distribution projects. Assign new software and updates to users globally using group policies; restrict software use through active directory security groups.

 Architecture, engineering and designing a new global Active directory structure, enforcing global standards for user drive mappings, shares and security.

Hewlett-Packard

Merrill Lynch

Email Administration and Support Specialist (L2) June 2004 – June 2006

 Provided Exchange and Blackberry administration and second level support;

 Provided problem analysis and problem resolution;

 Updated call and user database as required;

 Responsible for provisioning;

 Monitored service desk queue;

 Respond to incoming customer calls

 Migration of E-mail account from Exchange 5.5 to Exchange 2000

National Arts Centre (NAC) /

Canadian Museum of Nature (CMN) Nov. 1998 – Mar. 2004

HP3000 System Manager/Computer Support Specialist

 Managed and directed the operations of the multi-system data centre;

 Developed and managed the implementation of HP operating systems, account structures, security standards and database integrity;

 Developed and managed system documentation and procedure;

 Implemented software and hardware upgrades for minicomputers and microcomputers;

 Provided expertise and support on HP and other operating systems;

 Performed operational support of data communications equipment;

 Provided PC technical support (level 1 & 2) to NAC staff employees running Windows 95, 98 and XP;

 Responsible for NAC’s PC Inventory database;

 Responsible for new PC rollout running Windows 98 at the NAC;

 Responsible for new PC rollout running Windows 2000 and XP at CMN;

 Part of the team that migrated CMN’s mail system from Groupwise to Exchange;

 Performed the migration of NAC applications/database from HP3000 to NT Server

Andersen Consulting

Department of Indian Affairs and Northern Development Sept. 1993 – Nov. 1998

HP Systems Specialist

 Resolved and documented all HP related problems encountered during an Impact Analysis;

 Developed and maintained DIAND's HP software installation procedures and standards;

 Monitored system performance on DIAND's HP computer facilities;

 Performed testing of new or upgraded HP and 3rd party products;

 Performed testing of new or upgraded microcomputer software;

 Performed analysis of performance statistics to isolate potential problem areas;

 Developed techniques designed to improve HP system performance;

 Maintained all HP software licenses;

 Monitored and documented system resources, such as disk space allocations and system usage;

 Installed and upgraded system and 3rd party software as required

 Monitored job streams and performed post-processing performance analysis;

 Worked with the services team to provide effective operations and support of all existing hardware/software within Indian and Northern Affairs Canada.

Brant Computer Systems June 1990 – Sept. 1993

System Manager

 Managed and directed the operations of the multi-system data centre;

 Developed and managed the implementation of HP operating systems, account structures, and security standards;

 Supervised a staff of three computer operators;

 Implemented software and hardware upgrades for minicomputers;

 Provided expertise and support on HP and other operating systems;

 Collected data and reported on system resource and performance statistics;

 Provided operational support of data communications equipment;

 Installed HP Spectrum 992/200 for DIAND at their alternate processing site;

 In collaboration with DIAND management, I played a major role in the planning and implementation of DIAND’s HP environment at the alternate processing site.

STM Systems Corporation June 1989 – June 1990

System Supervisor

 Responsible for the performance, activities and production requirements of seven HP computer systems;

 Developed and managed the implementation of HP operating systems, account structures, and security standards;

 Supervised a staff of two computer operators;

 Implemented software and hardware upgrades for minicomputers;

 Provided expertise and support on HP and other operating systems;

 Collected data and reported on system resource and performance statistics;

 Provided operational support of data communications equipment;

 Consulted with system support personnel, both in-house and vendor related, to maximize system integrity and availability.

Indian Affairs and Northern Development Feb. 1985 – June 1989

Computer Operator

 Responsible for the performance and activity of DIAND’s numerous computer systems;

 Installed and tested software packages;

 Performed regular backup functions;

 Consulted with system support personnel, both in-house and vendor related, to maximize system integrity and availability;

 Interacted with users and staff to meet daily requirements.

EDUCATION

1982 – 1984 Business Administration

Algonquin College Ottawa, Ontario

TECHNICAL SUMMARY

Hardware/Operating Systems: Software & Tools:

Hewlett-Packard Minicomputers MS Office 2003/2007

HP-UX 10.0 & 11.0 MS Outlook 2007

IBM PC’s and Compatibles MS Active Directory Enterprise Server 2003

Motorola IV Phase System Group Policy Management

Laser Printers Unix on OpenVMS

PACX Open SSH / Putty

Develcon Microsoft Visual Studio

MS/DOS Windows Script host

Windows (2000, XP & Vista) Netscape

Windows NT Internet Explorer

Scanners Novell Groupwise

Novell Netware MS Visio 2007

Scanners Vshield

Reflection

Distributed File Systems (DFS)

HP OpenView Service Desk (OVSD)

HP Peregrine

Adobe Acrobat

References available upon request:

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