Customer Service Administrative Assistant
Resume:
Marissa Beaulieu
Manchester, CT 06040
***************@*****.***
OBJECTIVE
To obtain an immediate position utilizing years of diverse office experience and skills with a company that offers opportunity for professional advancement and growth.
SKILLS
Mastery of Microsoft Office programs (Word, Excel, PowerPoint, and Access)
Knowledge in QuickBooks. Personable, professional, analytical and ambitious
Ability to type 50+ WPM and numeric data entry 10,000+ KPH.
Extremely efficient, invaluable ability to multi-task. Excellent verbal / written communication skills
EXPERIENCE
Finance
Executed daily basic accounting operations, various financial statements, AIA Billing and Certified Payroll
Processed incoming loan payments, outgoing client escrow tax and insurance payments
Generated billing statements / loan amortization schedules
Reviewed and amortized bills, late penalties, researched discrepancies, and complied with audits
Administrative Assistant
Primary Assistant to the owner, estimator and bookkeeper
Responsible for all data management and professional correspondence (letters, bid proposals, change orders, etc
Researched Invitations to Bid and searched various sites for current bidding projects
Prepared and delivered bid packages and obtained bid bonds working with deadlines
Attended Pre-Bid and Bid Meetings. Documented pertinent information and bid results
Accustomed to all construction and contract documents. Prepared close-out packages (warranties, lien waivers)
Attended Construction Meetings. Coordinated work schedules with owners, architects, and contractors
Obtained work permits. Obtained and provided submittals, tax exempt and insurance certificates
Requested quotes from sub-contractors and vendors for potential and current projects
All aspects of CT Contract Compliance: Set-Aside Plans, Minority Utilization Reports, Certified Payroll
Maintained records/renewals for property taxes, vehicle registrations, insurance and emissions
Customer Service
Provided quality customer service in a professional manner. Assisted clientele in office and via telephone / email
Communicated with delinquent account customers to arrange payment schedule plans
Cutomer Support as an independent sales agent for Ebay.com and Amazon.com
Serviced a high volume of a variety of clients, promptly resolved customer concerns
Gathered information for potential clients (credit reports, employment verification, and reference checks)
Work History
2006-7/12 BEAULIEU COMPANY LLC, Office Administrator Manchester, CT
2001-2006 EBAY / AMAZON, Independent Sales East Hartford, CT
1998-2001 FLEET BANK, Accounting Clerk/Check Encoder/Customer Service East Hartford, CT
1995-1997 ADVEST BANK, Loan Servicing Representative Hartford, CT
1992-1994 MCCUE MORTGAGE COMPANY, Loan Servicing Representative New Britain, CT
Education/Training
Glastonbury High School, High School Diploma
Middlesex Community College, General Studies
Various Fred Pryor Seminars, Business Program Track
Excellent personal and business references available upon request
Contact this candidate