Engineer Project

MUHAMMAD HAROON MUKHTAR

H. No. ***/**. Street No. 3. Kamalabad. Dhamial Road. Rawalpindi. Pakistan. 45000.

Mobile: +92-333-*******; E-mail: *************@*****.***;

PROFILE

My focus on continued professional development has always kept me eager to learn more. During my work over the years in field and of leading BSS engineers’ teams at Motorola and Huawei, I have developed a sound understanding of delivering expected results using team work, interpersonal skills and guidance from superiors. Daily customer interaction throughout my career has helped me build strong awareness of importance of providing quality service to the customer at all levels. Having developed good technical and communication skills in my career so far, my future interest lies in securing an engineering position, preferably in a 3G project team, outside Pakistan to broaden and diversify my telecom experience.

EDUCATION

• National University of Sciences and Technology (NUST)

College of Electrical and Mechanical Engineering, Peshawar Road, Rawalpindi, Pakistan.

MS Engineering Management (Coursework Completed, Thesis in progress)

BE Electrical Engineering CGPA: 3.73/4.0 (May 2006)

WORK EXPERIENCE (6 Years)

Senior Engineer, Network Integration Services, Huawei Technologies Pakistan, since May 2011

CMPak 3G Network Trial Project (since February 2012):

• UTRAN Technical Lead for the Trial Project.

• Responsible for Trial Network Survey, Planning, Installation, Commissioning, Integration and Acceptance of all UTRAN Nodes including RNC, NodeB’s, Clock Servers etc.

• Presented Solution Proposals internally and to the customer at CXO level.

• Prepared the IP Plan for 3G NEs integration with customer’s existing IP Core (MPLS) Network.

• Held various internal meetings with Core Network (CS & PS) and RNO teams to provide best possible solution to the customer.

• Assisted the PM in preparing project documentation like Responsibility Matrix, High Level and Low Level Network Designs, Acceptance Documents, 3G Testing Scenarios etc.

CMPak (Ericsson Swap) Project South Region (October 2011 – February 2012):

• Placed in Karachi for Swap Project of 650+ sites.

• Solely responsible for six Huawei BSC6900 Planning (BSC interfaces, TRX capacity utilization, BTS designing), Commissioning, Integration and Customer Acceptance.

• Planning, monitoring and supervising TRX Expansions of all BTS cells of the project sites.

• Sharing daily progress with customer’s senior management in the region, presenting the progress in frequent meetings, highlighting bottlenecks and way forward to achieve targets as per agreed timelines.

• Directing regional Huawei and Sub-contractor teams; assigning targets and ensuring maximum achievement.

PTML (Ufone) Project (May-September 2011):

• Regional BSS Team Lead, responsible for delivery of monthly targets as per project plan assigned by HQ.

• BSC6900 Commissioning & Configuration at OMCR using M2000, CME and WebLMT.

• Performing software upgrades of commercial network: BSC6000 to BSC6900, BTS3012/BTS3012AE, BTS3900 taking extreme care of Pre and Post activity checks and verifications.

• Commissioning of new subracks for BSCs and TCs for BSC expansions.

• Planning and execution of BTS Cut Overs, Ater & A-Interface additions etc.

• Escalation of technical issues to Level-2 and Level-3 support (R&D) teams. Providing them with various types of data and BSC logs for the same.

• Service Requests creation and closure on Huawei iCare system for every network changing activity.

• Strictly following Huawei’s Network Safety Regulations.

• Ensuring customer satisfaction through strong communication, weekly meeting, giving regular updates regarding open technical issues.

• Coordination with Subcons for all kinds of field work and generating PRs for the same.

BSS Support Engineer, Network Support Services, Motorola Pakistan, Feb 2011 – Apr 2011

• Providing Technical (customer queries), Hardware and Extended Support to various teams including Motorola and customer’s Integration, Optimization and Level-1 support teams as well as NOC and QoS.

• 24/7 availability for high priority issues. Agile on-field support in case of NEs outages.

• Analysis and isolation of root cause for resolution of reported issues affecting network performance.

• Cell/Carrier level stats (including RAW stats) analysis of the reported issue related KPIs of the network and giving recommendations to the concerned team for quick resolution.

• Taking support from Motorola regional support center in China for more complex issues.

• Event analysis to figure out issues like signaling link fluctuations etc.

• Tools: MARS (Motorola Analysis & Reporting System), OMCR-GUI, BSS Gather, Event Analyzer, TEMS.

• Thorough reporting of findings and observations of cases investigated, to superiors and the customer.

Team Lead, BSS Integration, Motorola Pakistan, Sep 2008 – Jan 2011

• Planning the implementation of BSS Integration and Microwave (MW) roll-outs at regional level.

• Assigning roll-out tasks to field teams, ensuring their successful completion and reporting their status to superiors and the customer on daily basis.

• Familiarizing my team with changes in customer requirements to ensure quality service provision.

• Interacting with sub-contractors on a regular basis to ensure completion of acquired services.

• Preparation and submission of quotations for BSS Integration & MW services to the customer and acceptance of approved Purchased Orders (POs).

• Preparation, submission and following up on processing and signing off of invoices at different levels of customer’s organization hierarchy including both technical and finance departments.

• Responsible for interaction of the team with other departments of the organization (HR, Finance, BSS Optimization, Network Support Services etc.), customer and sub-contractors.

Cellular Field Engineer, BSS Integration, Motorola Pakistan, May 2006 – Aug 2008

• Hands-on field experience of Motorola GSM BSS equipment; work including

- BTS Commissioning, Expansion and Troubleshooting.

- BSC Commissioning, CIC (No-Audio) testing of Aters and BSCs Cut-Over.

- XCDR and PCU Commissioning.

• Travelled extensively in the field; have worked efficiently under heavy roll-outs in different regions.

• Planning and coordination of teams from the customer, sub-contractor and technicians for successful completion of activities assigned by the Team Lead, six days a week.

• Ensuring acceptance of sites to the customer as per set Motorola standards.

• Resolution of any issues that could hinder successful completion of activities assigned by Team Lead.

• Reporting Team Lead during and after the activity assigned.

TRAININGS ATTENDED IN MOTOROLA

Foreign Training (Motorola Technical Training Institute, Swindon, UK)

Advanced BSS Field Support

Local Trainings (Motorola Office, Lahore, Pakistan)

BSS11 – BSS Operational Theory

BSS12 – BSS Operations and Maintenance

SYS02 – Introduction to BSS Database

SYS03 – Advanced BSS Database

SYS04 – Introduction to BSS Planning

SYS101 – GPRS Interfaces and Protocols

Computer Based Management Trainings attended at Motorola and Huawei

Motorola Approach to Quality

Six Sigma Foundation

Lean for Business Processes

Poka Yoke (Mistake Proof It!) – Lean

Project Management Process

MAJOR ACHIEVEMENTS

• Performed software upgrade of more than 20 BSCs from BSC6000 to BSC6900 within three months of joining Huawei.

• Restored 83 Motorola NEs (BSCs and XCDRs) within 14 hours of site access at customer MSC that was shut down because of fire eruption in March 2011.

• Won two merit based scholarships in every semester of Bachelor of Engineering studies at NUST.

• Stood 2nd individually and 1st as a team in All Pakistan English Essay Writing Competition in the Education Fair held at Cadet College Kohat, Pakistan in Oct, 2000.

• President of Physics Club at Military College Jhelum in 2000.

KEY STRENGTHS

• Excellent presentation and communication skills.

• Excellent inter-personal skills.

• Winning customer’s trust.

• Team player. Great at getting along with co-workers from different backgrounds and experiences.

• Very good problem solving skills.

• Able to put more than expected efforts to complete the assignments.

• Always keen to learn more.

COMPUTER & LANGUAGE SKILLS

• Good working knowledge of Windows OS, MS Outlook and MS Office (Word, Excel, PowerPoint).

• Good programming skills in ASPECT Editor, C++, MATLAB and Assembly for microcontrollers.

• Mother language: Urdu.

• Excellent in written and spoken English; scored 8.0/9.0 in IELTS held by Australian Education Office (AEO) in Apr, 2009 and 267/300 in TOEFL held by Educational Testing Systems (ETS) in Jun, 2002.

SPORTS AND OTHER INTERESTS

• Remained a permanent member of Motorola Pakistan Cricket Team.

• Won Table Tennis championship at NUST College of E&ME, Rawalpindi in Nov-09.

• Travelling: Enjoyed working in the field, have visited more than half of the country during field work.

REFERENCES

• Will be furnished if required.

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