Collector
Resume:
Ida Jackson
Long Beach, CA **805
Objective:
To acquire a position with an opportunity for growth in a people oriented organization where advancement is based upon skills and contribution. To work in a challenging position that would assist your company in achieving growth and profits through maximum use of previous experience and qualifications.
Relevant Experience
Nov. 2007- March 2011 Hyundai Capital America- Collector
•Resolving delinquent auto loans from 30-120 days past due
•Assisting customer service overflow calls from 0-29 days past due
•Servicing inbound calls
•Making 80-100 outbound calls daily
•Working off a dialer system
•Negotiating payment arrangements
•Analyzing accounts thoroughly
•Assigning vehicles out for repossession
•Coordinate with repossession agents to secure collateral
•Preparing delinquent accounts for charge off
•Heavy skip tracing
•Processing payments per customer request
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Sept. 2005- Oct. 2007 Drive Time Sales & Financial Corporation- Collector
•Assisting with delinquent auto loans 10-60 days past due
•Setting arrangements and payment plans on past due loans
•Meeting face to face with customers to go over loan terms and conditions
•Skip tracing
•Processing payments
•Assisting office coordinator with DMV paper work
•Verifying loan information provided at time of auto sale
•Massing new loan accounts into CACS system
May 2004- Dec. 2004 Home Depot- Cashier/Sales Associate
•Providing excellent customer service in the garden department
•Greeting customers
•Assisting with locating merchandise
•Cash out and handle monetary transactions
Education:
Lincoln Academy HS Diploma
Skills:
•Types 40 wpm
•Knowledge of FDCPA
•Strong negotiation skills
•Skip tracing using following tools Accurint/Lexis Nexis/Experian/Credit Reports
•Telephone etiquette/ handling multiple phone lines/ high call volume
•Knowledge of CACS, Daybreak, Siebel, Lease Pak, AS400, Microsoft Words, Excel and Windows, Melita dialer system and CBS call model certified
Contact this candidate