Engineer Customer Service

Rory O'Connor

PO Box ****

Midland, Texas *****

Cellular 352-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS:

•Experienced Field Service Technician: Operated and serviced a variety of computer systems, electronic equipment, and CCTV system.

•Leadership/Teambuilding: Proven communication skills.

•Troubleshooting: Extensive troubleshooting skills and field service experience.

•Customer Service: Excellent background in task and time management.

Other Skills:

•Troubleshooting skills from PC to main frame computer systems along with associated electromechanical peripheral devices.

•Troubleshooting of software application failures.

•LAN and WAN Administrator for Windows NT 4.0 servers and workstations.

•TCP/IP, DHCP, DNS, routers, switches, and VOIP network.

•Utilize oscilloscope, DVOM, spectrum analyzer, and other devices used in the testing and diagnosing of electronic failures.

•Low voltage wiring and troubleshooting for alarm security systems

•Procurement of equipment necessary for client network infrastructure.

•Able to read electronic schematics, industrial blueprints, and troubleshoot systems to sub-component and component level.

•Troubleshoot UHF, VHF radios and Stratex Eclipse microwave system.

•Supervisory and administrative experience.

EXPERIENCE:

Field Service Technician for Guardian Security Systems

(2010 to Present)

•Work with various types of alarms, electronic equipment and related devices.

•Installation, troubleshooting, and repair for various alarm systems.

•Maintenance level programming and testing for alarm systems.

•Ability to determine system malfunctions, and the skill to place equipment in required operating condition.

Senior Electronic Technician for Arcata Associates Inc.

(2008-2010)

•Electronics Technician III maintaining all electronic and communications equipment for a Department of Defense Services Contractor at the Pinecastle Bombing Range Complex.

•Range and Laser Safety Officer for both aircrew and ground troop combat exercises.

•Worked with Government Engineers to upgrade the Military Weapons Integrated Scoring System (WISS), along with adding an infrared camera system for night operations.

•Designed and installed a solar powered security camera system that monitors and records entry into the live impact range.

•Run combat mission operations scoring Fighter Pilots for bombing accuracy.

IT Consultant and Account Manager for TTBI

(2004-2008)

•Meet with potential and existing clients to evaluate their IT requirements and improve upon their existing infrastructure, and designing new networks for start-up businesses.

•Partnered with multiple vendors for the procurement of equipment needed to meet or exceed the client’s requirements.

•Scheduled hardware and software upgrades as to not interfere with client operations.

•Acquire new business to business maintenance contracts and equipment purchases.

Network Administrator & Safety Engineer for Ford Motor Company

(1988-2002)

•Administrator for a LAN and WAN network of 2,500 users at Ford Motor Company.

•Solved a variety of system problems pertaining to hardware and software applications on Windows workstations and NT 4.0 servers.

•Troubleshoot Perkin-Elmer production systems to board and component level.

•Maintained cell controller systems for controlling fuel injector production lines.

•Manufacturing Safety Engineer for the Controls department for last year of employment.

Field Service Engineer for Control Data Corporation & Perkin-Elmer

(1979-1988)

•Install and maintained Interdata 32-bit proprietary super-mini systems along with associated electromechanical peripheral devices for Perkin-Elmer Corporation.

•Provided technical support to a tri-state area.

•Coordinated implementation of new hardware and software between company and client.

•Able to perform “factory only” repairs for electromechanical disk drive units in the field utilizing special alignment tools.

•Member of the maintenance and development team for the M1A1 Tank simulator built for General Dynamics.

•Maintained CDC time keeping data collection system interfaced to an IBM mainframe for two Ford Motor Company Stamping Plants.

•Installed and maintained Cyber series systems and all associated peripherals such as band and impact printers, vacuum tape drives, disk storage units, and card readers, for numerous Control Data Corporation clients.

•Trained entry level technicians for efficiency in the field.

Communications Specialist United States Army Veteran

•UHF and VHF radio operations and troubleshooting Specialist.

•DTOCC (Division Tactical Operations Command Center) Operations Specialist.

•Platoon squad leader managing sixteen communications personnel.

EDUCATION: Control Data Institute of Technology (AS degree) Marygrove College, and computer Training Labs (MCSE training).

Certifications: Microsoft Certified Professional

•Microsoft Networking

•Windows NT 4.0 Workstation

•Windows 95/98

•Administrative Laser Safety Officer (class 4 Military lasers)

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