Customer Service Specialist
Resume:
Cindy Wiltz
*************@*****.***
SKILLS PROFILE
Ability to operate most POS systems as well as other office equipment
Knowledge of and experience with computer-based programs(Word
Perfect, Excel, MS Word and Outlook)
Legendary customer-relations background (10 years plus)
Results-oriented and efficient to lead and work with teams of diverse members
Assist in reaching individual and group goals
Excellent communication skills and adaptable in fast paced environments
EMPLOYMENT HISTORY
Customer Service/ Management Oct 2008-Current
Target, Specialty Guest Service (2 years to current)
Dollar Tree Stores ,Management (1 year)
Frisco, TX
• Administrative support mainly responsible for concluding business day
• Comfortable working in fast-paced settings
• Handling register and safe amounts from $1000 or more accurately
• Directing up to five associates on store procedures to efficiently to promote sales, and marketing
• Recognized for dependability, excellent customer service, and transitioning easily into new areas.
Albertson’s/ Wal-Mart, Customer Service Apr 2005-Oct 2008
• Collecting information on item pricing to ensure accuracy and making automated price adjustments when necessary.
• Successfully complete all jobs by time requested.
• Using creative means of displaying products for consumer interest and view
• Participated in many new hire training procedures during Overnight Audit
• Covered phones for management and operator during lunch breaks
Research Assistant
UL-NIRC/ Research Lab Assistant (4 years)
New Iberia, LA
• Application of company procedures for prompt admissions/processing out of lab specimens
• Management of laboratory division as defined by clinical superiors and personnel were within satisfactory measures of the facility and supporting organizations.
• Office support for clinicians during research and observations
• Observation/ monitoring of up to 20 assigned cases, from submission to completion, administering necessary laboratory analysis and initiate proactive remedial solutions. Jan 1999 – Jan 2004
EDUCATION
Associates Degree of Science (Expected 2012) Current
Collin County Community College, Frisco, TX
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