Customer Service Sales

Terri N. Young

**** ****** ***** 205-***-****

Birmingham, AL 35228 *****.*******@*****.***

SUMMARY OF QUALIFICATIONS

Experience examining financial records including journals, ledgers, financial statements, tax returns and other taxpayer working papers

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions

Detail-oriented, efficient and organized professional with extensive experience in Microsoft Office and various accounting systems

Experience maintaining program budgets

Experience writing reports for upper management review

EXPERIENCE

10/2010-Present The Outsource Group Hoover, AL

Client Representative (Temporary Project)

• Obtain claim status on insurance claims to resolve all outstanding balances to decrease accounts receivable

• Analyze each patient account for accuracy in billing/follow-up/payment

• Complete and log all outgoing calls to insurance companies to obtain claim status

• Correctly complete any necessary correspondence to facilitate account resolution

05/2010-08/2010 Revenue Discovery Systems Birmingham, AL

Staff Auditor I

• Audited taxpayers' financial records for compliance with various city and county Tax Codes

• Assessed taxpayers for non-compliance with the Code to ensure maximum compliance and revenue for the city

• Held communications with the taxpayer being audited including the request for audit records required by the auditor, selection of sample periods, and scheduling of the audit

• Examined all taxpayers' financial records including journals, ledgers, financial statements, invoices and sales agreements, tax returns and other taxpayer work papers

• Interviewed taxpayers to collect complete financial data to test the effectiveness of the internal controls and compliance with various city and county Tax Codes

• Computed and assessed any taxes, interest, or penalties owed, and determined whether charges for fraud or evasion are warranted based on the Tax Codes

• Educated taxpayer regarding the errors found from the audit and suggested possible changes to taxpayers’ process and/or accounting records to ensure their compliance with the various city and county Tax Codes

• Prepared final write-up reports for supervisor's review

• Maintained all records and documentation pertaining to the audit in a clear and well-documented manner in the event that the audit findings are potentially challenged

• Updated job knowledge regarding tax laws, accounting techniques and procedures relating to sales tax auditing

• Frequently traveled out of state to conduct audits

04/2009-11/2009 Children’s Health Systems Birmingham, AL

Accounting Assistant- The HEAR Center (temporary)

• Created invoices, posted payments and recorded deposits in QuickBooks

• Billed patients’ parents, insurance companies and schools for the services rendered and equipment issued

• Submitted claims to Medicaid, Blue Cross Blue Shield, Tricare, Cigna and various other insurance companies through the online portal

• Followed up with insurance companies on denied and/or unpaid claims

• Created month-end reports and resolved any issues for review by General Accounting

• Followed up on unpaid invoices from the patients’ files

• Issued credits/refunds to patients’ parents, insurance companies and schools

• Maintained the budget for The HEAR Center scholarship programs

• Wrote-off bad debt accounts

• Followed up on past-due accounts receivable

• Posted entries to the general ledger during month-end close

• Completed the sales tax report at the end of each month

02/2008-10/2008 NCO Financial Systems Inc. Birmingham, AL

Eligibility Patient Advocacy Liaison-In Patient Screener

• Pre-registered patients and/or patient representatives to determine potential eligibility for Third Party Resources

• Explained to patients and other entities the eligibility requirements, application process and verification requirements for applicable programs

• Facilitated the application process when necessary for the patient by assisting the patient in the completion of the application, scheduling appointment interviews and obtaining required verification

• Maintained confidentiality regarding patients’ health records

• Maintained confidentiality regarding NCO business practices

09/2006-08/2007 MeySen Academy Sendai, Japan

English Instructor

• Planned, prepared and delivered lessons to a range of classes and age groups

• Carried out freelance teaching in small group settings

• Marked/provided appropriate feedback on oral and written work

• Encouraged students to communicate with each other using the structures and vocabulary they have learned while helping them improve the four basic language skills of listening, speaking, reading and writing

08/2008-07/2010 Children’s Health Systems Birmingham, AL

04/2002–08/2006 Access Facilitator – Emergency Department

• Registered ED patients while verifying patient information for accuracy and non-duplication of medical record or social security numbers

• Verified medical insurance information for completion and accuracy allowing patients to be billed properly

• Reconciled daily accounting records of collected co-payments and petty cash

• Successfully adapted to unpredictable, fast-paced environment while adhering to timeliness and HIPAA compliance regulations

• Exemplified empathy and excellent customer service to relatives of critically ill, trauma and disaster patients

• Entered ED charges and discharged patients from SmartID

• Scanned all ED documents into Codnix

• Completed admission paperwork to be sent to the business office and medical records

EDUCATION

July 2010-Present Grand Canyon University Phoenix, AZ

M.S., Accounting

GPA 3.0/4.0

June 2009 Strayer University Birmingham, AL

B.S., Accounting-Cum Laude

• GPA 3.5/4.0

• Alpha Sigma Lambda Honor Society-Iota Eta Chapter

• Honor Roll

SKILLS

10-key; CPT/ICD-9; computer programs: Microsoft Word, Excel, PowerPoint, and Outlook; hospital software: Codonix, Lynx, SmartID, Enterprise Scheduling, HealthQuest, Ontrac. Accounting software: QuickBooks and TaxMaster; types 55 WPM and 12,403 KPH

CERTIFICATIONS

July 2007 University of Cambridge Kagoshima City, Japan

English for Speakers of Other Languages

• Language and background to language learning and teaching- Band 3

• Lesson Planning and use of resources for language teaching- Band 3

• Manage the teaching and learning process- Band 3

Other

• Notary Public for the State of Alabama at Large

REFERENCES

Available upon request

Contact this candidate