Customer Service Manager

KIERA YORE

****Tadpole Lane unit *** Tampa, Fl **614 Home: 813-***-**** Email: **************@*****.***

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change ,works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support

Complaint Handling Data Entry (35 WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

Hillsborough Community college) Receptionist, 1/09 to 3/011

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

n Served as first point of contact for students, faculty and staff calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Buy owners Resort) Receptionist, 3/06 to 2/09

n Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Dunkin Donuts) Overnight Cashier, 1/04 to 03/06

• Worked the overnight shift managing the store alone. Worked the cashier also prepared and baked donuts.

• Assisted with loading the overnight drop off. Showed discipline, hard work, motivation, professionalism, and teamwork. And eventually was promoted to assistant manager.

EDUCATION

Hillsborough Community College

AS in Business, 2011

“Kiera is a first-rate administrative professional …excels in organizing our busy office… ensures all of our customers’ needs are taken care of…truly an exceptional employee. “ Performance Review of the 2010 Hillsborough Community college catalog

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