Customer Service Administrative Assistant
Resume:
VALENCIA M. AL-WAZZAN
Atlanta, GA 30349
*********@*******.***
OBJECTIVE
To obtain a position as a secretary or administrative assistant within the administrative field where I can contribute my clerical skills and experience.
PROFESSIONAL SKILLS
Problem Solving Building Teamwork
Communication Development of People
Performance Management Program/Process Management
TECHNICAL SKILLS
Software: MS Word, PowerPoint, Excel, Access and Publisher
Operating System: Windows 95/98/2000/NT/XP/Vista/7
EMPLOYMENT EXPERIENCE
Legal Secretary July 2008 to March 2011
LAW OFFICE OF WINSTON TAYLOR
St. Thomas, VI
• Take dictation and transcribe information into memos, letters and other documents
• Draft notices of discovery, subpoenas, and complaints
• Prepare legal documents, including briefs, pleadings, appeals, wills, contracts, and real estate closing statements
• Prepared affidavits or other documents, maintain document file, and file pleadings with court clerk
• Provided administrative support which included managing diaries, calendars, organizing meetings, arranging travel processing invoices and expenses.
• Review legal publications and perform database searches. Find laws and decisions relevant to cases.
Loss Prevention Agent April 2007 to July 2008
ST. KITTS MARRIOTT AND ROYAL BEACH CASINO
Frigate Bay, St. Kitts
• Patrolled resort and casino premises for signs of intrusion and ensure premises are secured
• Accountable for security checkpoints handling calls for assistance and follow up with local law enforcement
• Monitored and authorized entrance and departure of all persons to resort and casino
• Utilized high standards for providing a secure work environment guarding against theft, fire, vandalism and illegal entry
MILITARY EXPERIENCE
Communication/Supply Management Specialist July 2000 to July 2003
55TH COMMUNICATION SQUADRON
Offutt AFB, NE
• Participated in operating a 24-hour, 7 day-a-week customer service counter to address research, and resolve customer cares and concerns
• Provided support and worked with many outside suppliers, and major shipping
• Presented weekly briefs on communication assets status to senior and mid-level Executives
• Analyzed reports and recorded activities, reported discrepancies and influences to supervisors, and recommends corrective actions to improve the operation
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