Customer Service Vice President

SATYA SINGH

*** ******** ****, ********* **

Hartsdale, NY 10530

Home: 914-***-**** *************@*****.***

SUMMARY

Accomplished administrative professional with ten years of experience coordinating office management and special projects with a high level of efficiency. Served as a point person for the Brand Standards Department interfacing with other departments, customers, both domestic and international to ensure proper procedures were enforced. Demonstrated high level of confidentiality, good judgment and professionalism in handling difficult situations. Excellent communications skills and ability to manage multiple projects simultaneously. Customer service focused to promote customer satisfaction and ensure procedures were strictly adhered.

FUNCTIONAL SKILLS

• Communication (Verbal and Written) • Problem Solving

• Travel and Expense • Calendar Integrity

• Billing Reconciliation • Interpersonal Skills

PROFESSIONAL EXPERIENCE

MASTERCARD WORLDWIDE, Purchase, NY 1998 – 2009

Senior Coordinator 2009

Provided executive level administrative support to Vice President and 4 Staff members. Accountable for calendar and meeting coordination, travel and expense reports, Oracle invoices and file management. Organized special events, agendas, itineraries, telephone coverage, routing calls and preparation of documents and correspondence. Managed customers and inquiries for MasterCard Online requests.

• Processed Special Issuer applications to meet service level agreements with customers.

• Designed master archival list in Excel to enable department easy access to locating and retrieving former files.

• Collaborated with Franchise Department and international customers to ensure proper communications and reporting policies were adhered to.

• Developed and implemented departmental training manual to provide team members a reference guide for daily procedures to enhance productivity.

Coordinator 2003 – 2008

Supported Vice President and 4 Staff members with administrative duties for the department. Managed and maintained calendars, travel arrangements, itineraries and expenses. Coordinated meeting schedules and agendas.

• Trained new employees on the Special Issuer Application database to ensure proper usage of the forms were interpreted and correctly implemented.

• Generated and designed biweekly Crystal Reports to reflect turnaround times of each approver’s progress for departmental tracking.

SATYA SINGH PAGE TWO

MASTERCARD WORLDWIDE (Continued)

Business Assistant 1998 – 2003

Provided executive administrative support for 4 Vice Presidents. Accountable for budget reconciliation for the departments. Maintained calendars, meetings, and travel and expenses. Prepared documents and correspondence and telephone coverage.

• Planned and coordinated corporate luncheons, and develop presentations for related on-site and off-site meetings.

READER’S DIGEST, Pleasantville, NY 1996 – 1998

Executive Secretary II

Performed a wide variety of administrative duties for 2 International Marketing Directors and staff of 4. Coordinated their hotel, travel and itineraries for business related activities. Arranged international meetings, maintained calendars, prepared correspondence, handled travel expense forms, followed up on deadlines, and filing.

• Updated and maintained Sample Library for Eastern / Midsize Countries to ensure all publications remained current for reference.

• Distributed and updated Promotion Flow Book for Midsize / Eastern Countries which enabled customers a worldwide guide for their country.

• Handled promotional sample requests to provide customers with up-to-date library samples for the promotional offerings.

EDUCATION

BA - Modern Foreign Languages, Minor - Education, The King’s College, Briarcliff Manor, NY

SKILLS

Computer: Word, PowerPoint, Excel and Lotus Notes, Outlook

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