Customer Service Assistant

Cheri D. Cannon

*** ***** **** ******, ************, NC 27284

757-***-**** ****************@*****.***

Objective

To obtain a full time position with a progressive organization that will challenge my acquired skills, expertise and experience while encouraging professional growth.

Summary of Qualifications

Experience

• Highly motivated, personable, dedicated and a positive attitude.

• Excellent time management and organizational skills.

• Familiar with a variety of software packages. Proficient in Microsoft Word, Excel & Outlook.

• Highly developed - communications, interpersonal relations, organization and indirect management skills. Proven ability to quickly adapt to new challenging responsibilities and become a productive team player.

06/2009 – 08/2010 SeniorCorp Norfolk, VA

Executive Assistant to CEO / Clinical Assistant/ Employee Compliance Auditor/ Intake Coordinator

Progressively moved up from clinical assistant, compliance auditor, intake coordinator, to ultimately the executive assistant to CEO. Responsible for suggesting, implementing and heading the company’s conversion from paper to computer/phone automation. Designed course curriculum and the required set-up. Successfully trained over 300 employees on the new software programs. Responsible for state regulated quality assurance and employee compliance auditor with duties to include random drug screening, incident recording/reporting, annual reviews of licensure and mandated health related visits, and monthly in-services. Create, maintain, discharge, and audit client files. Liaison between clinical staff and client concerns. In addition, responsible for administrative tasks as assigned by CEO.

04/2009 – 05/2009 U.S. Census Bureau Virginia Beach, VA

Enumerator

Collected and recorded statistical data for the first phase of the 2010 Census.

08/2006 – 10/2008 Charles Barker Toyota Virginia Beach, VA

Business Development Center-Internet Leads / Executive President’s Assistant / Contract Clerk – Collections / Human Resource – In & Out

Support to IT department, maintenance of employee records, conducted employee training, first point of contact for internet sales, human resource contact for all employees. Provided backup support to IT department to maintain operational systems. Handled day-to-day business arrangements for president including planning and executing meetings and appointments. Filled in several different accounting positions when employees left unexpectedly.

03/2000 – 08/2006 Grainger Industrial Supply Norfolk, VA

Customer Service Associate

Administration duties working with SAP, MSWORD, Excel. Client billing, processing accounts payable, daily audit/daily cash reports. Track and report sales reports and goals daily. Processed incoming calls and customer related issues.

Education

2006 Real Estate Appraiser-Uniform Standards of Professional Appraisal.

Fundamentals of Real Estate Appraisal. Marshal & Swift

2005 A.S.A.P. Computer Program Certification

1995 - 2001 C.N.A Certifications (multiple states)

1994 GED. State of Montana

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate