management,customer service

Jeffrey Drury

*** **** ***.

Corning, NY *****

*************@*****.***

Objective

To obtain a long term position utilizing my management/accounting qualifications in a fast paced customer service field.

Highlights of Qualifications

20 years of working in a fast paced environment.

Ability to make quick decisions and remain calm under demanding conditions.

Communicate the company’s goals to encourage growth within employees.

Skilled supervisor with the ability to handle conflict and motivate others.

Extensive experience with office work and bookkeeping.

Summary of Skills

Implemented profit goals, controlled costs, performed ordering, payroll, and bookkeeping.

Supervised a crew of 20 employees.

Weekly scheduling.

Highly successful training programs.

Successful in executing new programs.

Professional Experience

DHL, Delivery Driver, Ithaca NY 14850 3/2005-3/2009

Friendly’s Restaurants, Assistant Manager, Corning NY 14830 10/1981-6/2001

Education and Training

AAS Accounting, Corning Community College, Corning NY 14830 06/1998

High School Diploma, Horseheads High, Horseheads NY 14845 06/1981

Food Safety Course, Ithaca NY 14850 05/2003

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