Manager Customer Service

Jeremy Davis

* ******* ****., ********, ** *****

Cell: 505-***-****

******@*****.***

Grassroots Campaigns, Albuquerque, NM

Field Manager 11/2011-Present

Manage a team of core canvassers to meet fundraising and contact goals.

Aerotek/Optum Health New Mexico 9/2010-8/2011

Consumer Support Specialist

Provide referrals to consumers, authorization status to providers, and triage crisis calls from consumers in need of mental health and substance abuse services.

Office Team, Albuquerque, NM 01/09-9/2010

Case Aide/Administrative Support Professional

Worked as a temp with Office Team first with Jewish Family Service as described below and lastly with the Department of Energy National Training Center. Primary functions include content editing, fact checking, proof reading, basic instructional design work, administrative support, pagination, and document formatting.

Jewish Family Service, Albuquerque, NM 01/09 - 03/10

Case Aide

Responsible for the initial needs assessment, triage and collaboration with local care providers (hospice, state/city healthcare agencies) to coordinate delivery of care.

Adept at locating and educating members of available resources/services, initiating implementation and follow-up on delivery of services. Responsible for monthly and quarterly reporting. Working knowledge of Managed Care Organization payment requirements as well as proficient in SAMS (Senior Assistance Management Systems).

Linnhaven Inc., Cedar Rapids, IA 06/08-12/08

Direct Care Provider

Coached Developmentally Disabled individuals to improve independent living skills. Provided supportive counseling and instructed client’s on Activities of Daily Living using verbal assists & hand over hand guidance. Knowledgeable of Federal/ State documentation standards and compliance requirements. Responsible for HIPPA compliant documentation.

Dex Media, Cedar Rapids, IA 02/08 - 06/08

Media Consultant

Designed advertising programs for existing and potential customers.

Responsible for pursuing leads in new customer markets. Exceeded goal to grow customer spend by 10% in a given market either by growing customer base or up selling existing customers. Custom design, edit, and monitor search engine market campaigns and custom websites.

Pindar/Yellow Book, Cedar Rapids, IA 02/07 - 02/08

Advertising Consultant

Responsible for recruitment and custom designed advertising campaigns including Internet and yellow pages advertising campaigns. Sell, design, and edit search engine marketing campaigns.

Started as proofreader and promoted based on performance

Staples, Cedar Rapids, IA 02/03 - 02/07

Department Lead

Supervised around 10 employees, implemented policies to meet sales, customer service and profit/loss expectations. During the first week as Department Lead, exceeded add on sales quotas by 2%. Acted as interim Manager when required overseeing all management operations of the store.

K-Mart, Waterloo, Iowa 08/00 - 08/03

Checkout Supervisor

Supervised front end associates. Responsible for identifying and coaching employees with productivity measures below company expectations. Designed and implemented a successful incentive program encouraging checkout agents to exceed the company standards for cash register accountability.

EDUCATION

MBA in Healthcare Administration

Western Governors University Expected graduation May 2012

2008 Bachelor of Science, Psychology / Cum Laude

Upper Iowa University in Fayette, Iowa 2008.

COMPUTER SKILLS

Outlook, Word, Excel, Windows, Internet Explorer, Firefox, Publisher, and Power Point. Proficient in Linux, ACCESS (information database system), AS400, Adobe Photoshop, and Adobe Illustrator.

REFERENCES:

Amy Baldridge Friend 505-***-****

Jon Demmer Former Manager 712-***-****

Elizabeth Pearce Former Supervisor 505-***-****

Kevin Vereen Friend 505-***-****

Leasa Medina Former Manager 505-***-****

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