Loss Mitigation Analyst

Wendell M. Sandiford

**** ********* ***

Owings Mills, MD 21117

443-***-****

OBJECTIVE:

Seeking a career enhancing position, which will utilize my managerial, communication, and problem solving skills providing continued professional development?

· SPECIAL SKILLS:

· Highly Competitive and innovative individual

· Possess excellent Oral and Written communication skills

· Project Management

· Credit Analysis

· Problem Analysis and Resolution

· Trained in Leadership Excellence

· SOFTWARE KNOWLEDGE:

· Microsoft Office

· Internet Explorer

· Windows 95 and Windows 98

· Oracle Accounting software

· Clientele customer service software

· Wausau Financial Teller Platform

· Metavante Financial Software

Significant Work Experience

Robert Half Inc. Baltimore, MD 11/06 – 10/07

UPS Logistics Technologies: Accounts Receivable Analyst

· Managed the A/R Process for two UPS Subsidiaries and international accounts.

· Directly responsible for UPS Logistics Technologies and UPS Trade management Services with total trial balances of 6.2 million and 800 thousand respectively. Coordinate collection process to maintained under 3% of 90 day plus receivables

· Execute contract audits for proposed software sales as well as process referral and 3rd party commission payments.

· Research and resolve customer contract and billing disputes to maintain quality customer relationship

· Analyze, create and update reports for end of month close process.

· Process new client credit applications utilizing Dunn & Bradstreet and other commercial credit agencies.

Sandy Spring Bank

Columbia, MD

February 2006 to August 2006

Pre Processing Team Leader, Payment Services Department

· Manage Sorter Operations and Keying room

· Supervise team of eight operators to meet daily production deadlines

· Schedule workflow to meet production deadlines

· Manage all operating systems relate to backroom production

· Manage all staff schedules and vacations to minimize customer impact

· Prepare and administer monthly and quarterly reviews

· Responsible for coaching and development of current and new employees

· Manage and implement new processes to be current with industry upgrades and standards

· Work with Business partners in developing new processes to limit customer impact

· Work with vendors on production development programs to maximize utilization of operating systems

Atlantic Credit & Finance

Columbia, MD

May 2005 to February 2006

Account Manager, Risk management Unit

· Manage monthly portfolio of accounts to resolution.

· Made out bound calls to resolve outstanding balances

· Review customer’s outstanding financial obligations and refer for resolution

· Follow up via phone or mail any financial agreements made to resolve outstanding obligations.

· Manage portfolio of accounts to achieve monthly receivables goal

· Refer unresolved accounts for further collection efforts.

Bank of America

Baltimore, MD January 2004 to March 2005

Operations manager, Proof Operations 06/01/04 – 03/31/05

· Manage four team leaders and one hundred twenty operators

· Meet close out deadlines for proof to capture transfer

· Manage floor productivity through team leads

· Address all quality issues to minimize customer impact

· Manage team leads to coach and develop speed, quality and accuracy

· Manage MCRP’s and PPE’s monthly and quarterly

· Review and approve new hires to reduce attrition

· Create and submit daily forecast report to senior management

· Review staffing tool to forecast volume and close out times

Operations Manager, Check Operations 1/14/04 – 6/01/04

· Second shift manager for sorter and transit operations.

· Manage two team leaders and twenty associates

· Meet company deadlines for Prime capture and rehandles

· Responsible for transit sends to minimize float dollars

· Coach and develop team leads to achieve and maintain site goals

· Conduct daily huddles to update department of new changes and developments

· Manage PPE’s and MCRP’S quarterly

· Reward and recognize associates when necessary

· Prepare monthly and quarterly reports for site manager.

Citicorp Trust Bank. Fsb (Citifinancial)

Baltimore, MD. 4/01/2002 – 3/31/2004

Branch Manager.

· Manager branch team to retain customers, develop new business and marketplace presence and manage the branch portfolio.

· Plan strategies to develop new sources of business, selling all loans and insurance business.

· Make credit and delinquency decisions, working with difficult account problems and servicing accounts.

· Responsible for personnel management to include staff training.

· Managing the performance of branch staff, workload management, developing and setting goals for the branch and employees.

· Responsible for optimizing profitability and controlling expenses of the branch.

· Achieve department goal of 1% turnover monthly

· Manage two direct reports and six associates

· Set team goals to attain department goals

· Appraise and develop direct reports when necessary to achieve team goals

· Review portfolio with senior management and refer qualified clients to loss litigation

· Analyze financial data and maintaining department budget with in Company guidelines

· Develop and upgrade training program in keeping with industry standards

Metris Companies.

White Marsh, MD 21236

September 2001 to April 2002

Collection Supervisor Mid-Stage

· Set Attainable goals and expectations per department standards

· Coach and develop team members to attain company established standards and goals

· Motivate individual performance by developing areas of opportunity

· Prepare and administer monthly and annual reviews

· Disseminate updated procedures and policies to the team

· Call monitoring to ensure FDCPA and Metris violations are observed

· Audit work queue for development areas and address as necessary

· Handle and resolve all escalated calls from card members to finality

· Prepare and present weekly and monthly performance reports to senior management

· Update individual confidential files for Human Resources (payroll, attendance and personal time)

· Responsible for team goals and performance standards on a daily basis.

· Other special projects and tasks as assigned by management.

Amerix Corporation

Columbia, MD 21046

February 1999 to September 2001

Bank Referral Debt Management Coach

· Monitor individual and team performance against established performance standards through formal appraisals and evaluations (i.e.: Annual and monthly Evaluations).

· Communicate goals and development expectations and appropriately recognizes performance achievements.

· Execute, administer, and update confidential human resources files/ records (i.e.: payroll, attendance, performance, and quality monitoring).

· Disseminate information to the team and operational concerns to Amerix Leadership (i.e.: Script Enhancements, Pathways, and E-Commerce).

· Effectively and efficiently handle escalated client/ creditor/ bank telephone calls.

· Allocate resources—both human and capital by sharing knowledge and expertise as well as matching staff with developmental resources.

Transource Polymers, Inc.

Roslyn Heights, New York

March 1991 to April 1999

Assistant manager credit and collections

Responsibilities included collection on delinquent accounts to charge off, resolution of billing disputes, review of accounts for quality check, review of credit applications for approval and credit check of businesses using Dunn an Bradstreet, TRW Business and Equifax Business.

E D U C A T I O N

University of Phoenix

Columbia campus.

Presently pursuing a Bachelors degree in Business Management.

Indians High School

Guyana, South America

Graduated

References are available upon request.

Contact this candidate