Business Development

Wendy Alexander

***** ********* **** *# 704-***-****

Charlotte, NC 28269 C# 704-***-****

E-mail Address- *********@*****.***

Operations Executive with a demonstrated record of exceeding profitability goals, turning around underperforming units and driving increased revenues and market share

High-energy leader experienced in leading multi-unit regions in several locations. Excel in brand positioning, revenue growth, financial management and driving operational excellence. Champion a strong focus on customer satisfaction and loyalty. Well-developed employee relations, motivation, management development and training qualifications demonstrated by higher than average retention rates.

PROFESSIONAL INTEREST AND EXPERIENCE

Contracts and Negations Operations Management

Budget Allocation Development of Policies and Procedures

International Travel Non-Profit Experience

Recruiting/Hiring/Training/Retention Training and Development

Business Development and Marketing Strategic Planning

Transportation Technical Support

EDUCATION

North Carolina Central University Durham, North Carolina

Major: Political Science

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EXPERIENCE

Professional Care Management Inc, Charlotte, NC

One of the leading Healthcare agencies in the North Carolina that work directly with State Legislators and Local Healthcare agencies.

Successively promoted to positions of increased responsibility based on consistently exceeding goals and expectations.

Chief Operating Officer July 2006-Present

• Led Company from years of operating losses to positive earnings, delivering significant improvements every years, and growth in operating earnings in 2009

• Revamped management personnel to build a team capable of delivering sustained growth with challenges and changes from the State

• Development of programs, policies, procedures

• Oversees daily operations

• Responsible for budgeting and planning

• Responsible for financial operations and planning of all locations

• Development QA/QI procedures for company

• Increased company revenue

• Development and started new programs in several locations

Executive Director of Operations March 2006-July2006

• Provide oversight and support of operation

• Participate in developing and monitoring programs, policies, procedures and practices

• Supervised and trained staff in several locations

• Developed policies and procedures

• Conduct and facilitate QA/QI activities

Ariell Transportation Services. Raleigh, NC Regional Sales Manager April 2003- March 2006

Managed sales force for a Freight forwarding and Logistics Company selling to small, medium and large business.

• Developed and trained staff for outside B2B

• Obtained major account with Keebler with revenue 40k for six month contract and over achieving quota

• Marketing and Development and attended Trade show events to promote and market

• Logistics derivatives, budgeting and forecasting, plans, marketing programs

• B2B outside sales, prospecting and consulting on new accounts and maintain existing accounts with excellent relationships

• Travel up to 50%

• Increased company revenue and added locations

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Cisco Systems, Inc., Cary, NC Business Development Representative, March 2002-April 2003

Provided leads to outside Account Representative daily to sell Cisco products and service/Contract (part time)Temporary position

• Made outbound calls daily and door to door cold calls to obtain leads

• Generated10-20 leads per week to Account Managers

• Successful and skillful of getting pass the “Gate Keeper”

• Strong knowledge of IP addresses firewalls, email, TCP/IP network connections, and CPE and LAN networks.

WorldCom, Cary, NC Global Technical Support Specialist II, February 2000- March 2002

Provided customer service by taking 200 calls or more a day from customers and or Account Managers

• Responsible for providing technical service support to global account customers, within a 24x 7-call center.

• Rewarded to President Club for achieving and training employees on new ETMS system

• Acts as a liaison between the customer, account team and network WorldCom services

• Provided tech support for domestic and international customer from customer locations and call center

Moore Business Forms, Raleigh, NC Account Manager, June 1997-February 2000

Prospect new accounts as well as maintained major existing accounts, sold business forms and business forms machines

.

• Maintain area accounts with outside sales to the eastern part of North Carolina one being Duke University

• First year top sales for new Account Manager by over achieving quota monthly

• Won several incentive programs for producing new accounts and new leads on a weekly bases

ADDITIONAL SKILLS

Computer Skills - Proficient with Windows, Microsoft Word , WordPerfect, Excel and PowerPoint.

Reference UPON REQUEST

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