Technical Writer/Documentation Specialist

PAULETTE J. TALBOT

Email: ********@*******.*** Phone: 973-***-****

QUALIFICATION SUMMARY

• Proficient in the design, construction and maintenance of technical and training documentation

• Knowledge and ability to produce software development lifecycle documentation

• Ability to train user on systems and/or business processes

• Ability to conduct user/audience needs assessment

• Program and Project Management skills and ability

WORK EXPERIENCE

Gigaforce Inc, Pittsburgh, PA Technical Writer/Business Process Modeler 4/10 - Present

• Tools/Applications: MS Office, MS Visio, MS SharePoint, Adobe Acrobat, Photoshop, MS Project.

Lead technical writer of quarterly Application Release Notes for various applications.

Create help documents and supports the Program Management Organization application.

Develop and maintain Solution Development and Deployment, and Business Process diagrams.

Develop and design various web pages, Quick Reference, Operation Support and Technical Reference Manuals.

Maintain document archive and update to lifecycle templates.

Hewlett-Packard Financial Services, Murray Hill, NJ QA Software Tester 12/09 - 4/10

• Tools/Applications: Quality Center, Caliber RM, SnagIT, SharePoint, MS Office, Adobe Acrobat, FrontPage MS Visio and MS Project.

Plan, design and build test cases.

Execute code quality tests for various application development projects.

Document and manage defect through the resolution

Training & Documentation Specialist 8/ 04 - 12/09

• Tools/Applications: Quality Center, Caliber RM, AuthorIT, SnagIT, MS Office, ProVision, Adobe Acrobat, Photoshop, FrontPage, MS Visio, MS SharePoint and MS Project.

Lead technical writer of quarterly Application Release Notes for various applications.

Create help documents and supports the Program Management Organization application.

Develop and maintain Solution Development and Deployment, and Business Process diagrams.

Develop and design various web pages, Quick Reference, Operation Support and Technical Reference Manuals.

Maintain document archive and update to lifecycle templates.

Black Star Communications Corp, Sicklerville, NJ Information Designer 2/04 - 12/06

• Applications: SnagIT, MSOffice, Visio, and FrontPage, Adobe Acrobat, Photoshop, and PageMaker

Used technology to design and communicate about products and services for various clients.

Morgan Equities, Corp. Yonkers, NY Marketing Director 1/03 - 4/04

• Applications: MS Office and FrontPage, Adobe Acrobat and PageMaker, Quicken, ACT, and Macromedia Dreamweaver

Lead the strategic planning and implementation for all of mortgage marketing initiatives.

Developed, wrote, and edited content and copy for external communications including direct mail, marketing materials, company profiles, press releases, and other public relations and promotional materials.

Established and executed business and marketing plans.

Developed and delivered Loan Officer and Processor training and support.

Adir Technologies Inc., Newark, NJ Business Analyst/Technical Writer 9/01 - 10/02

• Applications: MS Office, Adobe Acrobat, Visio, MS Project, Omnis Studio, Keystone, and MS FrontPage

Evaluated business processes and translated into functional requirements and technical design.

Developed and reviewed SOP and other process guidelines in support on new system and business processes.

Planned and conducted client interviews/requirements gathering and analysis.

Managed system implementation activities including user awareness, training, documentation and post-implementation support.

Developed user, training, and system maintenance documentation in online help and print formats.

Watkins Consulting Group, Elizabeth, NJ Information Developer 3/01 - 9/01

Bear Stearns & Co., Whippany, NJ Technical Writer/Business Analyst 7/00 - 3/01

Future Works, Inc (Ernst & Young) Lyndhurst, NJ Technical Writer 5/00 - 7/00

Quest Diagnostics Incorporated, Lyndhurst, NJ Technical Writer 3/98 - 5/00

New Jersey Institute of Technology, Newark, NJ Graduate Assistant 9/97 - 12/98

City of Newark, Newark, NJ Principal Personnel Technician/ Systems Analyst/ Senior Budget Examiner 8/93 - 9/97

First Fidelity Bank (formerly Howard Savings Bank), Livingston, NJ Financial Analyst 11/91 - 4/93

EDUCATION

New Jersey Institute of Technology, MS Professional and Technical Communications, 5/99

Fordham University, BS Finance, 9/83

CERTIFICATE

Masters: Professional & Technical Communication, 1/97 (New Jersey Institute of Technology)

Novel LAN and Local Area Network Design & Configuration, 1994 (Montclair State University)

Municipal Finance Administration, Municipal Budget Process, Current Fund I & II, 1993-1994 (Rutgers University)

References are available upon request.

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