Manager Customer Service

Resume

Kenneth Bronson

*** *. ********* **. *********, CO 80113

303-***-**** Home

303-***-**** Cell

***********@*******.***

Qualifications

Lean Six Sigma certified professional: Experienced with 6-Sigma and Lean business process improvement methodologies.

Complete management skills: Implementing policies & procedures, reviewing financial controls/P&Ls, purchasing, facility purchase plans, decision making, and leadership.

Thorough skills in production planning: Scheduling, inventory and raw materials management, expediting, and manufacturing requirements planning.

Comprehensive experience with quality management including ISO, and SPC training.

Implementation of Continuous Process Improvement.

Experience in team building.

Strong skills with materials management: Selecting and preparing lists of materials, vendor selection and negotiations, receiving, and warehousing.

Solid staff development skills: Interviewing, hiring, training, supervising, motivating, and performance evaluation.

Education and Training

MBA

University of Phoenix

B.S. Aviation Management

Metropolitan State College, Denver

Lean Six Sigma Certificate

Colorado Association for Manufacturing and Technology

Project Management Certificate

Colorado State University

Airframe & Power Plant License

Federal Aviation Administration

A.A.S. in Aircraft Systems Maintenance Technology & Logistics Management

Community College of the Air Force

Resume

Kenneth Bronson

Employment History

Operations Manager

Arroweye Solutions Inc. - Card manufacturer

Managed a 30,000 square foot production facility.

Accountable for the planning, directing, and coordinating.

Develop and maintain a team culture.

Develop and implement strategies for most effective use of materials, machines, and employees.

Work in conjunction with Process Improvement, Customer Service, IT Technology departments to maximize production capabilities, minimize scrap, and encourage continuous improvement.

Set standards for production efficiency. Review production costs and product quality, and modify production processes to maintain and enhance profitable operations.

Ensure team members receive appropriate training for their job, as well as comprehensive safety training and compliance with all federal, state and company requirements. Participate in implementing effective team member development programs.

Ensure all manufacturing equipment and facilities are properly maintained and remain in efficient operating order.

Recommend and participate in capital improvements and expansions.

Develop and implement innovative process improvements

Manage the manufacturing process by analyzing and reviewing pertinent information and providing input toward budgeting, variance management, and reports

Maintain world class quality standards for all team members, products, and processes with a continuous focus on safe working practices and providing outstanding service to clients to continue to maintain the company’s leadership position.

Responsible for expense management and control, including material, labor, and overhead costs utilization

Ensure that Standard Operating Procedures are developed and maintained for all aspects of the Production Operation.

Provide Leadership of team members directly or through area team leaders to ensure effective selection, retention, development, disciplinary action and performance management. Performs other duties as assigned.

Operations Manager

Springbok Services Inc. – Card Manufacturer

Managed a 2,500 square foot production facility.

Supervised an eight-month, 1 million-dollar facility build-out while continuing to meet my manufacturing goals.

Accountable for the planning, directing, and coordinating a staff of twenty-five.

Managed the facility manager, maintenance technicians, production analysts, equipment operators, and shipping and receiving personnel.

Responsible for the staffing requirements, work schedules, and job assignments for the team.

Responsible for annual performance evaluations and yearly objectives.

Instructed teams on quality control to meet process quality objectives.

Answerable for measuring and reporting productivity with the goal of minimizing production costs and maximizing outputs.

Recommend and implement program improvement processes.

Ensured compliance with established policies and procedures, safety regulations, and OSHA standards to maintain a safe and clean working environment.

Business Development Analyst

Micro Motion Inc. Coriolis Instrument Manufacturer

Created, developed, and implemented sales department strategies.

Implemented processes and databases for account management and new customer acquisitions.

Proposed, advised, and developed marketing programs.

Worked closely with outside sales staff to achieve sales objectives and generate a sales volume at or above assigned quotas.

Production Team Leader

CoorsTek Inc., High-Performance Ceramic Manufacturer

Responsible and accountable for a 24-hr, 7-day a week manufacturing team.

Improved production line efficiency by using process improvement teams.

Insured that asset care, PM’s, and maintenance were performed on equipment.

Recommended capital spending and equipment purchases to meet goals.

Insured raw materials and inventories were maintained.

Led quality problem solving teams as well as provided leadership and advice to manufacturing teams.

Participated in department hiring panels.

Logistics Supervisor / Aviation leader - U.S. Air Force Honorable discharge

References available upon request

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