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Customer Service Administrative Assistant

Location:
Oak Grove, KY, 42262
Salary:
18.00
Posted:
August 04, 2012

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Resume:

Tiffany Negron

**** ****** *****, *** *****, Kentucky 42262

Cell: 270-***-****: a391ob@r.postjobfree.com

Career Overview

Recent graduate with a Bachelor’s in Business Administration with concentration in Marketing and a minor in Finance; who is an efficient, reliable and multi-faceted administrative professional with 7+ years of supporting executives, financial advisors and managers to improve internal operations for several businesses. Diversified skill sets covering administrative support, client relations / customer service, and account management. Possess excellent inter-personal skills. Committed and motivated to provide exceptional support and customer service for a broad-range of staff and clients.

Professional Experience

Athletic Director of Amateur Athletic Union (AAU) Basketball Team

January 2009 to Current

Fort Campbell Snipers Non-Profit Basketball Team – Fort Campbell, Kentucky

Successfully initiated and implemented non-profit travelling basketball organization, which resulted in growth from one team to four teams in three years. Provided coaching, mentoring, and consultation to youth in community. Accountable for all staff processing, budgeting and coordination of yearly schedule of tournaments, fundraisers and team building events. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

Administrative Assistant

June 2007 to September 2008

First Command Financial Planning – Clarksville, Tennessee

Established and coordinated office for new financial advisor. Scheduled and confirmed appointments for financial advisor. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Successfully established effective systems for record retention by creating database for daily correspondence and sales tracking. Improved communication efficiency as primary liaison between financial advisor, clients and vendors. Assisted new financial adviser in 100K+ in sales commission in first year.

Office Manager / Administrative Assistant

October 2003 to May 2000

First Command Financial Planning – Naples, Italy

Managed team of six administrative professionals. Trained, coached and mentored staff to ensure smooth adoption of new program. Supported District Agent/Advisor through personal document management, calendar organization and collateral preparation for meetings. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Matched purchase orders with invoices and recorded the necessary information. Communicated with customers, employees and other individuals to answer questions and explain information. Reviewed files, records and other documents to obtain information and respond to requests. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Standardized department filing system so secretarial staff could easily locate information in any filing center.

Administrative Assistant I

January 2002 to March 2003

Abbott Laboratories for Manpower Temp Agency – Lake Forest, Illinois

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Assisted in scheduling pallet shipment and delivery for Hospital Product Division, (HPD). Ensured accurate and on-time completion of all projects within deadline-intensive environment. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Education

Columbia Southern University – Projected Graduation 2014

Orange Beach, Alabama, USA

Masters of Business Administration

MBA- Human Resources Management

• Emphasis on Masters of Business Administration

• Representative Coursework: Human Resource Management Methods, International Business and Advanced Marketing

Austin Peay State University – Graduated May 2012

Clarksville, Tennessee, USA

Bachelors of Business Administration

BBA-Marketing minor Finance

• Emphasis on Business Administration

• Representative Coursework: Marketing, Finance, Management,

• Mass Media Key Projects: International Marketing Analysis, Strategic Marketing Management Analysis

• GPA 3.0

• Dean's List 2011-2012

Austin Peay State University – Graduated August 2011

Clarksville, Tennessee, USA

Associates of Science Degree

AS-Liberal Arts

Skill Highlights

• Microsoft Office • Employee training and development

• Attention to detail • Administrative support

• Meeting deadline • Energetic and organized

• Meets/exceeds goals • Excellent communication skills

• Critical thinking



Contact this candidate