Customer Service Manager

JILLIAN MARIE LOWIG

*** **** ****** **

Apt *-*A

E. Norwich, NY 11732

Cell: 516-***-****

Email: *******@*****.***

OBJECTIVE: To obtain a challenging position as a Guest Service Representative within a growing company where I will be able to use my extensive experience and skills.

EDUCATION: New York Institute of Technology, Old Westbury, NY.

September 2008 – December 2010

Nassau Community College, Garden City, NY

September 2006 – June 2008

SKILLS: Proficient: Windows XP, Microsoft, Microsoft Word, Excel, PowerPoint, Outlook customer service managerial background, training programs, accounts payable and receivable, billing, inventory, strong communications skills, excellent organizational skills, excellent oral and written communications, ability to interview/terminate employees, customer relations and service, excellent interpersonal and organizations skills, composed business correspondence, delegated responsibilities and office procedure changes and development and implementation, maintained high standards of employee morale. Scheduling meetings, keeping management’s calendar.

EXPERIENCE:

5/ 2011 – 12/2011 Geico Insurance

Woodbury, NY

• Customer service insurance agent

• Call center

• Maintain high levels of friendly customer interaction and service

• Advise policy holder(s) of auto insurance availabilities and personal needs

• Up sell coverage and related departments of insurance

5/2008 - present Fun Craft Parties

Great Neck, NY

• Manager

• Open / close store

• Maintain party scheduling

• Payroll

• Inventory

• Supervise employees while maintaining a positive work atmosphere

• Assistant in marketing and advertising

• Training employees to their job duties

• Manage DJ, equipment

• Manage kitchen

6/2003 – 5/2011 Famous Footwear

Broadway Mall, Hicksville, NY

• Assistant Manager

• Open / close store

• Customer Service

• Banking deposits

• Maintained inventory

• Maintained shipments and shipping scheduled reports, flow of merchandise throughout the store

QUALIFIED BY: Eleven years working in a related business environment, while attending college, pursing an English and business management degree. Increasing responsibilities in administrative management. Proven ability to effectively perform duties originated by company or implemented by myself.

REFERENCES: Furnished upon request

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