IT Director

Lena Maalouf

IT Project Manager / IT Director

17+ years of IT experience including 10+ years of international management in Systems Design and Development, Implementation and Support. Strategically and cost effectively utilize technology in alignment with corporate goals. Consistently improve delivery times and service levels while reducing costs. Experience with strategic planning, building high performance teams, project management, and implementing best practice methodologies and continuous improvement programs. Proven areas of expertise include:

· Strategic & Business planning

· Organizational Design & Restructuring

· Budgeting & Planning

· Vendor & Contract Negotiations

· Cost & resource Control

· Infrastructure Implementation

· Process Analysis & Redesign

· Project Management & Tracking

· Continuous Improvement

· Large scale & rapid deployments

· Change Control Management

· E-Commerce, CRM, & Data Warehouse Strategy & Delivery

· ERP solution (Oracle)

· System Solution Architectures

· Team Building & Leadership

· Airline & Banking business knowledge

· Outsourcing

· BSP, and CASS Implementation

· Teaching Experience

PROFESSIONAL EXPERIENCE

IT PROJECT LEADER AT APPLICATION SUPPORT 2006-PRESENT

INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) / MONTREAL, CANADA

Represents over 240 airlines comprising 94% of scheduled international air traffic. The organization also leads and serves the airline industry in general.

Reporting to the Application Support Leader. Manage operating budget and direct activities of 10+ staff. Supported 100+ applications.

Challenged to improve productivity and reduce costs through improved uses of technology and outsourcing. Collaborated with business owners to analyze and document process and system workflows. Implemented change control and process documentation for all aspects of the business. Initiated Knowledge Repository and Project Office Intranet to store all documentation in centralized location.

Notable Accomplishments

· Aligned IT team with business units to develop business expertise and improve quality and responsiveness in support.

· Managed teams worldwide.

· Conducted outsourcing project, and established procedure.

· Implement Release Management Process

MIDDLE EAST AIRLINES (MEA) / BEIRUT, LEBANON 1993-2006

$367M Lebanese National Carrier

Successive career progression in increasing roles of responsibility for IT Coordination Department efforts

DIRECTOR OF IT COORDINATION DEPARTMENT * 2005-2006

Managed, directly and indirectly, 75 personnel (Managers, Programmer Analysts, System Analysts, Team Leads, Help Desk support specialist, Project Managers, Accountant, Auditor, and Quality Assurance Specialist). Challenged to improve responsiveness, increase quality of work by quicker development times and fewer software defects.

Developed and managed $5M budget. Qualified new systems implementation, drafted RFP’s and oversaw the design and implementation of software. Led architecture direction strategies and promoted new technologies. Established an analyze study for the implementation of Data Warehouse. Served as company liaison on IT matters.

Notable Accomplishments

· Increased efficiency of development/analyst group by 35% through flat organizational structure that allowed experts to meet user needs.

· Managed core team for successful Web Site, and E-Commerce project deployment in less than 3 months.

· Decreased the amount of trouble tickets by 80% using new quality and development procedures.

· Manage selection and implementation of IT systems and hardware to on-time delivery.

· Coordinated the communication network implementation decreasing cost by 35%.

· Developed CRM and Data Warehouse Strategy, and roadmap vision

· Implemented Quality Assurance approach.

· Coordinated the implementation of ERP solution (Oracle).

IT Planning & Methodology Procedure Manager * 1998-2005

Represented the IT throughout the entire sales process to ensure that internal IT capabilities were communicated effectively and implemented according to company standards.

· Managed implementation of timekeeping system used by 3,000 employees eliminating payroll errors, improving labor tracking and decision-making.

· Developed and executed an eight years strategic plan to transform manual processes to automated systems.

· Implemented a documentation process.

Analyst Programmer / System Analyst * 1993-1998

· Developed applications to manage and control the medical center, and Mail Revenue Module (CICS/COBOL).

· Designed and developed of applications to maintain catering control and contract, and BSP Revenue (VFP).

SYSTEM ANALYST 1991-1993

ESTABLISHMENT OF DEPOSIT WARRANTY / BEIRUT, LEBANON

Work closely with Lebanese Central Bank to warranty banks deposit

Led staff of programmers for all internal business systems development and implementation including Payroll, Accounting, and Bank Liquidation

SYSTEM ANALYST 1990-1991

MIDDLE EAST FOOD / BEIRUT, LEBANON

Food Distributor

Implemented Payroll, Stock, and Billing systems

EDUCATION

Lebanese American University * Ms, Computer Science

Microsoft Certified Access 2000, Word 2000, Excel 2000 (MOUS) * 2000

Training the Trainers * 2000

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