IT Manager

PAUL E. ROBERTS

**********@*****.*** | 317-***-****

**** ********** ** ************, ******* 46254

DIRECTOR OF Information Technology

Solution-oriented and inventive IT Manager with a career history of architecting sustainable IT strategy and supporting business needs in fast-changing environments, including start-ups and mergers. Extensive experience in IT operations, leadership, training, project management, and acquisition integration. Skilled at uncovering solutions that save money, reduce downtime, and improve process efficiencies.

Needs Assessment

Technical Support

IT Infrastructure/Design

Risk Management

Process Improvement

IT Security

Network Administration Incident Management Deployment & Migrations

Disaster Recovery

Continuity Planning

Expense Control

QC/QA

Vendor Relations

Change Management

PROFESSIONAL EXPERIENCE

Regions Financial Corporation, Indianapolis, Indiana

One of the top 10 financial institutions in the nation with 1900 offices across 16 states

Regional Vice President/IT Manager 1999 – 2010

Shaped IT-department structure from initial start-up through periods of growth, mergers, acquisitions, increases in territory and number of branches. Developed and executed operational plans and managed budget of $890K in support of corporate strategy. Implemented department best practice polices and created business continuity plan.

Coordinated network, desktop, and telecommunications activities for the area community banks and all affiliate member banks in Illinois, Indiana, Iowa, Kentucky, Missouri, New York and Ohio. Selected to serve as interim manager during transitional periods in the Carolinas and Georgia area. Lead team to an SLA average of 99.8% and customer satisfaction score of 99.9%.

* Partnered with senior management and corporate IT to establish department in start-up phase. Hired, trained, mentored and retained staff, which grew from 3 to 13.

* Architected business continuity plan that was successfully implemented following storm damage to regional headquarters, which displaced 108 employees. Achieved functionality of displaced employees in just 4 days by working continuously with a team of 5.

- Honored with Regions Bank’s Bravo Award for efforts.

* Directed team of 3 in migration in support of the merger with 14-branch bank. Leveraged in-house resources to complete within 3 days, saving the bank $250K.

* Converted 149 branches to new environment that included application installation and new hardware requirements over a single weekend with limited staff available. Avoided associated overtime costs by persuasively negotiating rates with third-party vendors.

First Chicago NBD Indianapolis, Indiana

Formerly one of Chicago-area’s largest banks

Analyst – LAN Specialist 1998 – 1999

Charged with improving network operating system and additionally directed virus protection, network management suites, Citrix deployment, backup migration, fiber installation and business continuity testing. Configured and installed seven replica servers. Created container name and login script standards.

* Completed upgrade of area NetWare 4.10 to 4.11/IntranetWare 3 months ahead of schedule. Deployed new system to network directory and 45 servers comprised of more than 1500 user nodes in just two weeks.

* Implemented redundant server environment to ensure business continuity and achieved successful compliance.

* Lead Y2K testing of SAA for NetWare 2.0.

LANtech of America, Indianapolis, Indiana

Microsoft training center

Instructor 1996 – 1998

Only instructor to lead several highly profitable Novell classes for company. Instructed IT professionals on Novell and Microsoft networking operating systems. Provided technical support for company’s support clients via phone.

* Achieved certification to teach course on Windows NT and NetWare integration generated average revenue of $25K per class.

* Led course on TCP/IP Transport – generating average revenue of $9600 per class.

* Taught service and support course generating $18K per class.

Ameritech, Indianapolis, Indiana

Analyst – LAN Specialist 1994 – 1996

Directed technical activities for LAN network, data communication, TCP/IP connectivity and all hardware and software. Provided support on a day-to-day basis in memory management, disk space management, patch management, server software configuration, capacity management and planning, client licensing requirements, and software metering.

Syracuse University College of Law, Syracuse, New York

Data Systems Coordinator 1989 – 1992

Recommended appropriate PC configuration and software. Installed, supported and trained end-users on PC and applications. Wrote queries for a relational database and supervised 2 student employees.

EDUCATION

BA, Art History - Syracuse University -1993

MBA – University of Phoenix –Anticipated March 2012 completion

Courses in Information System Security, media training and public relations through

Regions Financial Corporation

ITIL (Information Technology Infrastructure Library) Foundation – Nouri Associates, Inc – 2006

Cisco’s CCNA curriculum – Mastermind Data – 2004

Certifications: Certified Novell Instructor (CNI)

Master Certified Novell Engineer (MCNE)

Microsoft Certified Trainer (MCT)

Microsoft Certified Professional (MCP)

Technology Skills include Mac and PC environments, Windows 2000, NT, XP, Vista, 7, 2003, Netware, eDS, Active Directory, DOS, MAC OS 7+, Unix, Linix, Exchange, SharePoint, PeopleSoft, VMWare, BASIC, FORTRAN, APL, PASCAL, COBOL, HTML, DHTML, CSS, JavaScript and C/C++

HONORS:

Distinguished Achievement Award

For excellence in business leadership and community contributions

Center of Leadership Development, March 2005

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