Customer Service Management
Resume:
Kwai Ching (Chloey) So
Exton, PA 19341 ********@*****.***
--------------------------------------------------------------------------------
SUMMARY
Highly experienced customer service professional in hospitality industry. Certificates of Marketing, Facilities Management, Conventional Management, Housekeeping by Educational Institute of the American Hotel and Lodging Association. Strong written and oral communications. A team player who is attentive to detail and able to handle multitasks in a fast-paced environment. Technical skills include:
•
Proficient in Front Office Operation: Opera, Fidelio, Hilton Front Office Program
•Proficient in Microsoft Office: Word, Excel, PowerPoint and FrontPage
•Skilled in graphics design programs: Adobe Photoshop, Adobe InDesign and Adobe Flash
EDUCATION
Bachelor of Science, Hotel, Restaurant and Institutional Management, 2010
The University of Delaware, Newark, DE
Overall GPA: 3.67 / 4.00
Dean’s List (Fall 2009- Spring 2010)
Higher Diploma of Hotel and Restaurant Management
Swiss School of Tourism and Hospitality, Chur, Switzerland
Member of Yearbook Team, Swiss School of Tourism and Hospitality
PROFESSIONAL EXPERIENCE
DoubleTree by Hilton Wilmington, Delaware, US 2010-present
GUEST SERVICE AGENT
•Assisted the guests’ check in/out process
•Provided excellent customer service to guests
•Responded to all telephone inquiries for reservation and hotel information
•Maintained the ability to multitasks
Park Inn Heathrow, United Kingdom 2008-2009
FRONT OFFICE RECEPTIONIST•Assisted the guests’ check in/out process
•Provided excellent customer service to guests
•Prepared the airline crew arrival and departure
•Managed the crew reception under a fast-paced environment
•Trained and motivated new Front Office staff in the main reception and crew reception
Kurssal Allegro Hotel, Bern, Switzerland 2006-2007
RESTAURANT SERVICE TRAINEE •Served restaurant guests and handled requests in the professional manner
•Developed interpersonal and communication skills while working under pressure
•Interacted with team members, supervisor and customers
Tutorial Center, Hong Kong 2005
TUTOR•Taught a group of primary school students English, Chinese and Mathematics
•Assisted students with their homework proficiently
Academic Experience
Service and Kitchen Restaurant Practice, Vita Nova, University of Delaware•Developed experience of restaurant operation through 17 different positions
•Improved professionalism with customers and organizational skills through fine dining service
25 hours Community Service - Organized the child care center’s daily operation; took care of children
Contact this candidate