Customer Service Office

CURRICULAM VITAE

SONIA ADDRESS:-*** RAJ NAGAR, S.J.E. NEW DELHI-110029

* ** ************* ********** *******: # 989-***-**** & E-MAIL ID: - ****.*********@*****.***

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OBJECTIVE***

• LOOKING FOR AN ORGANIZATION WHERE I CAN PROVE MYSELF, LEARN FOR THE FUTURE, TO GIVE AT MOST OF SATISFACTION WITH HARD WORK , MEANINGFUL WORK, UNIFYING MY PROGRESS WITH TEAM AND ORGANISATION, GROWTH ORIENTED ENVIRONMENT IN THE ORGANIZATION. A POSITION THAT ENABLES ME TO IMPLEMENT THE EXPERTISE GAINED IN OFFICIAL WORK FIELD TO DEVELOP INNOVATIVE PROJECT WITH EFFICIENCY TO CONTRIBUTE IN GROWTH OF ORGANIZATION.

EDUCATIONAL QUALIFICATION ***

• 10th FROM C.B.S.E. DELHI BOARD IN YEAR 2000

• 12th FROM C.B.S.E. DELHI BOARD IN YEAR 2002

• GRADUATION (B.A. PASS) FROM DELHI UNIVERSITY IN YEAR 2005

PROFFESSIONAL QUALIFICATION ***

• KNOWLEDGE OF ENGLISH TYPING

• SIX MONTHES BASIC COMPUTER COURSE FROM JAN SHIKSHA PRAYAS INSTITUTE, VASANT VIHAR , DELHI

BASIC KNOWLEDGE OF MS OFFICE, TALLY ERP9 & INTERNET, E-MAILS (OUTLOOK EXPRESS- & MICROSOFT OUTLOOK, WINDOWS XP PRO, DATABASE MS-WORD & EXCEL)

• DEPLOMA IN BEAUTY CULTURE FROM COMMUNITY EDUCATION DEVLOPMENT FOUNDATION INSTITUTE, R.K. PURAM DELHI.

STRENGTHS & SKILLS***

*Quickly learn new technology * Efficient Time Management Skills * Team Player *Efficient co-ordination skill * Self – Disciplined

* Good deliver output in less time without losing efficiency.

JOB PROFILE*******

Documentation, Computer Work, e-mailing and CRM Updating; Basic Administration work.

Filing work, Photo-state and printing work, coordinating with staff members.

Maintaining of records, Dispatching of couriers, inward and outward of spare stock

To take calls and note the complaints of the clients.

Reporting day to day activities of each And every employee.

Maintaining filing systems in soft Copies as well as hardcopies.

Coordination with other departments. Weekly, monthly & yearly, Attendance record of each and every employee. Receiving and answering the telephone Calls,

Other multiple activities like check Each and every data,

OFFICE ASSISTANT

OFFICE CO-ORDINATOR

OFFICE ADMINISTRATOR

MANAGED ADMINISTRATIVE ACTIVITY BACK HAND

APP.VARIFICATION DEPT. OFFICER

CUSTOMER SERVICE EXECUTIVE

PROJECT & TASK UNDERTAKES***

• DATABASE MS OFFICE

• INTERNET & E-MAILING

• MANAGED SAP & CRM CALLS

• MANAGED OFFICE ADMINISTRATION BACK HAND

• MANAGED SPARES STOCK BACK HAND

• COORDINATE WITH SUPPORT PARTNER

8YR PROFESSIONAL EXPERIENCE ***

• Worked five years from Nov 2006 to Dec 2011 with shree venkatesh technologies (AOUTHORISED SERVICE CENTER OF TVS ELECTRONICS LTD.)

AS AN OFFICE ADMINISTRATOR

ONLINE RAGISTRATION COMPLAINS FOR TVSE PRINTERS, SCANNERS, POS MACHINES, KEYBOARDS LOG BY CUSTOMERS, DISTRIBUTE COMPLAIN TO FIELD ENGINEERS, MANAGED SERVICE RELATED ISSUES, ATTENDED DEMO, INSTALLATION AND SERVICES CALLS, ONLINE UPDATES AFTER ATTANDING THE CALLS, MAINTAIN DAILY REPORTS OF ENGINEERS. MOVEMENT ON DAILY BASIS CALLS, MANAGED SAP & CRM, BILLING CLAIMS TO TVSE AFTER COMPLETED A MONTH CALLING, MANAGED STOCK OF SPARE PARTS INWARDS AND OUTWARDS, E-MAILING AND CALLING FOR EASTIMATION, QOUTATIONS, AMCs REMINDER LETTERS TO CUSTOMERS FOR OOW MACHINES. MAINTAIN DAY BOOK OF DAILY BASIS CALLS, MAKING JOBWORK FOR SERVICES CALLS AND AMC, TALLY GENERATED BILLING FOR NEW SELLING PRODUCT OF COMPUTER RELATED ACCESSORIES,TVSE MACHINES ETC. MANAGED OFFICE ADMIN, MAINTAIN OFFICE FILES & COMPLETE PAPER WORKS.

• Worked One year from Nov 2007 to Oct 2008 with ZNET IT SERVICES (AOUTHORISED SERVICE CENTRE OF ECEL PVT. LTD. DTH. DISH TV PARTNER)

As An Office coordinator

Online Registration of DISH installation calls in CRM dish related complains Like installed new dish, signal problems complains, log by customers, Distributed complains to field engineers, maintenance reports of daily basis movement engineers work, managed service department. Making claim bills to ECEL Pvt. Ltd of DISH TV PARTNER, maintain daily updating report in CRM, managed INWARD & OUTWARDS spare parts , attended office calls, maintain office files. E-mailing and calling for quotation, estimation, AMCs, letters to customers, managed CRM calls; maintain office files & Office admin.

• Worked one year and four months from July 2005 to Nov 2006 with SCL INDIA PVT. LTD. Computer vision & Peripherals, Nehru Place Delhi

As An OFFICE ASSISTANT

E-MAILING TO CUSTOMERS, DEALERS, CONFIRMED ORDER AND PRICEING, E-MAILING FOR EASTIMATION, QUOTATION, AMC, LETTERS, ATTEND THE OFFICE CALLS, MAINTAIN DAILY ENGINEERS. MOVEMENTS INSTALLATION CALLS REPORTS, DISTRIBUTED COMPUTERS RELATED COMPLAINS TO FIELD ENGINEERS. LOG BY CUSTOMERS, MAINTAIN OFFICE FILES ETC.

• Worked one year from June 2004 to July 2005 with INDIAN TENDER JOURNALS, SOUTH -EX DELHI.

As An OFFICE ASSISTANT

Design the tenders newspaper & advertisements, E-mailing, Prepare manual billing, reminder letters, Maintain ledger day book, follow up payments & attend the customers & telephone calls.

• Worked one year from July 2003 to June 2004 with CSC FINENCIAL SERVICES PVT. LTD. HUTCH CUSTOMER CARE CENTER ADHCHINI DELHI.

As A Verification Department OFFICER

RE-VERIFIED OF CUSTOMER APPLICATION FORMS, VARIFICATION & CONFIRMATION CALLS FOR APPLY NEW HUTCH SIM NOS.BY CUSTOMER. , APPROVED APPLICATION, E-MAILING & REMINDERS. FOR HUTCH SIM NOS. ACTIVATION AND DEACTIVATION.

• Worked Six months from Jan 2003 To June 2003 with IDEA CELLULER CALL CENTER, YUSUF SARAI, and DELHI.

As A CUSTOMER SERVICE EXECUTIVE

RE-FILLUP AND COMPLETE THE APPLICATION FORMS FOR NEW POSTPAID IDEA SIM NOS., OF MY TEAM APPLY BY CUSTOMERS, MAINTAINANCE DAILY CALLING REPORTS OF MY TELECALLERS TEAM.

• ***PERSONAL INFORMATION***

FULL NAME : - SONIA GUPTA

FATHER NAME : - MR. OM PRAKASH GUPTA

MOTHER NAME : - MRS. KAUSHALYA GUPTA

DATE OF BIRTH : - 6TH JANUARY 1985

BIRTH PLACE : - DELHI

MARITAL STATUS : - UNMARRIED

NATIONALITY : - INDIAN

RELIGION : - HINDU

LANGUAGE KNOWN : - HINDI, ENGLISH

HOBIES : - LITSNING MUSIC, ONLINE PLAYING GAMES, TRAVELING

PLACE: - NEW DELHI

DATE: - DATE____________________ SONIA GUPTA

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