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Columbus, OH
... to clinical staff • Gathered and verified demographic information and document calls using standard computer software and systems • Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; ...
- Nov 06
Columbus, OH
... handled complex calls for co-workers when they could not resolve caller’s issue; audited new hire co-worker’s transaction audits when Auditor’s were backlogged; process agency changes, agent/agency appointments and process agent termination request ...
- Oct 27
Columbus, OH
... • Developed and maintained Tableau KPI dashboard for alumni engagement data, visualizing key performance metrics such as call volume, donation conversion rate, and caller efficiency. • Supervised student callers by monitoring performance metrics, ...
- Jul 29
Columbus, OH
... • Conducted financial investigations to assess fraud claims and resolve customer disputes under Reg E guidelines. • Coordinated with legal and compliance teams to maintain audit trails and respond to regulatory requests. • Trip Specialist (Customer ...
- Jul 24
Columbus, OH
... •Assist caller with filing out online application and submitting it electronically to plan provider for processing. •Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were ready by the CSR ...
- Jun 20
Columbus, OH
... - Entered caller information and system documentation in high-volume workflow environments. - Prioritized back-end processing of requests and ensured accuracy of recordkeeping. Office Manager SouthSide Sudz – Columbus, OH Jun 2017 – Oct 2018 - ...
- May 01
New Albany, OH, 43054
... ● Underwriting analysis on quality control for compliance with RESPA, TILA, REG B & FACTA guidelines. ● Working in a team environment to successfully achieve business and volume goals. ● Initiate subordination process internally and communicate with ...
- Apr 23
Dublin, OH
... The Micro controller monitors the line, whenever a call is observed on the line being monitored, the CLI (Caller Id) is captured by R1 chipset. The Speech combiners combine both the Caller party speech and calling party speech and sends along with ...
- 2024 Sep 12
Westerville, OH
... completed necessary fraud verification, including caller authentication and transaction verification, while utilizing excellent customer service skills Problem-solved cardmember inquiries regarding fraud or security-related concerns Collected ...
- 2024 Jul 06
Columbus, OH
... ● Provide excellent customer service, answering question or directing a caller to the correct department or person. ● Gather, collate and classify information about data, people and or things. ● Apply principles to solve practical everyday problems ...
- 2024 Jul 02