| Resume alert | Resumes 1 - 1 of 1 |
Customer Service Manager
Victoria, TX, 77901
... • Ensured member satisfaction rate met/exceeded 95% • Created/implemented service standards for call center team • Monitored call center statistics (Nortel Symposium system) • Implemented internal workforce management program • Ensured talk time ... - 2012 Aug 27
... • Ensured member satisfaction rate met/exceeded 95% • Created/implemented service standards for call center team • Monitored call center statistics (Nortel Symposium system) • Implemented internal workforce management program • Ensured talk time ... - 2012 Aug 27