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Exton, PA
... Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in vice ServiceNow. Developed a custom form in the SailPoint UI so that various admins can create Employee/Contractor ...
- Apr 22
Exton, PA
... Skills: •Project Management •Program Management •Release Management •Microsoft Office Suite •Communication •Problem Solving •Data Analysis / Reporting •Web Development •Cloud Application Development •SQL Queries •Jira •ServiceNow •ITIL Service ...
- Apr 18
Lansdale, PA
... Specialist, ServiceNow, ITIL Change Management/Senior Business Analyst/ Change Manager Environment & Tools: ServiceNow, Jira, MS Office, Zephyr, Share-point Responsibilities: ●As an ITIL Change Process Owner, manage the Change Process in alignment ...
- Apr 14
West Chester, PA
... •Possessing hands-on experience in providing ITIL and IT Service Management Solutions in IT Infrastructure, specializing in the ServiceNow ITSM suite. •Mainly responsible for understanding organizational needs and translating functional requirements ...
- Apr 11
Lansdale, PA, 19446
... & Development • Team Building & Leadership • Digital Transformation Career Highlights Steered Lean Startup implementation within Boeing's IT organization, persuading a senior director to establish an agile team dedicated to enhancing ITIL processes. ...
- Mar 07
West Chester, PA
... Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management. Perform and manage incident and event tickets, determine priority, and resolve escalated L3 issue within defined SLA in compliance with the ...
- Mar 07
Chester Springs, PA
... • Played a key role in the creation and execution of change requests, following ITIL processes such as Incident, Change, and Problem management. • Collaborated regularly with vendors to resolve issues, obtain Root Cause Analysis (RCA), and upload ...
- Feb 16
Schwenksville, PA, 19473
... and combat tactical command and control EDUCATION Rice University, BSCS Microsoft Certified System Engineer 2000/2003 ITIL V3 Foundation certified CICSP Cisco Ironport Certified Security Professional CISA VMWare VCA6-CMA, VCP6-CMA AWARDS US ...
- Feb 15
Allentown, PA
... Implementation experience and functional knowledge of ITSM and ITIL frameworks. Experience with relational databases such as MS SQL, Oracle. Web development experience with HTML, JavaScript and CSS, working with different aspects of Web Services ...
- Feb 13
Lansdowne, PA, 19050
... Proven success overseeing ITIL and incident management processes, categorizing and prioritizing major incidents, creating GSK global command center, outsourcing operations, and mainframe support, decreasing operational cost, and improving system ...
- Feb 13