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ITIL resumes in Duncan, SC

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Support Specialist End User

Spartanburg, SC
... ●Initiated and facilitated the following ITIL processes: Incident Management, Request Fulfillment, Access Management. Problem Management, and Knowledge Management. ●As Escalation Management processed describes route tickets that cannot be resolved ... - Jan 11

Call Center Customer Service

Greenville, SC
... Basic, Salesforce, Tableau, SAP, MAPICS, Oracle, NetSuite, Tableau, Think cell, SQL, Jira, Microsoft Project, Workfront, Agile, ITIL EDUCATION & RELEVANT COURSES Bob Jones University, BS in Accounting, English Minor, Greenville, South Carolina, ... - 2023 Jun 26

IT Desktop Support, IT Global Helpdesk Manager

Inman, SC
... ITIL training KUKA Robotics Training REFERENCES AVAILABLE UPON REQUEST - 2023 Apr 21

IT Project Manager, Lean Six Sigma Process Architect, AgileScrumMaster

Travelers Rest, SC
... IT development and deployment efficiency 15% by improving business requirements definition quality and refining/aligning development and IT service management (ITSM) processes per industry best-practices and frameworks (COSO, BPM/APQC, ITIL, COBIT). ... - 2021 Feb 15

CIO/ IT Director

Simpsonville, SC, 29680
... Implemented the Help Desk System, including software selection, team organization, and SOPs based on ITIL standards. Directed the technical team and subcontractors to support an infrastructure of more than 480TB storage systems, 200+ servers, 400+ ... - 2019 Dec 28

Manager Quality

Greenville, SC
... Certified ITIL®2011 Foundation. ISTQB certified software tester. Certified ICL mainframe Professional by Verhoef, UK. Certified SAFe (Scaled Agile Framework Environment) Practitioner. Certified DevOps Foundation. Certified SFC (Scrum Fundamental ... - 2019 Nov 08

Manager Social Media

Greenville, SC
... GRC Assessment Engine, for businesses seeking to adopt a proactive holistic approach to GRC Created business plan and established ITIL based SLA from Saas offering Postini - (acquired by Google 6/2007) January 2006 - February 2007 / Major Accounts ... - 2019 Sep 19

Manager Project

Spartanburg, SC
... SALES SUPPORT, Commercial Automation, Greenville, SC (1990 to 1995) EDUCATION Associate of Science, Engineering Graphics Technologies, Greenville Technical College PROFESSIONAL DEVELOPMENT ITIL v3 Ethics Special Skills: Commercial Pilot / Instructor - 2018 Nov 19

Manager Project

Duncan, SC
... LNS provides network services via ITSM ticket system built on the ITIL model. The LNS team’s primary areas of work encompassed primarily of Cisco environment with some HP in office areas with LNS focus on layer 2 and some layer 3. (note: I am adding ... - 2018 Oct 31

Customer Service Software

Spartanburg, SC
... & Software Engineering – 2009 Cosendai Adventist University, Cameroon Cisco Certified Network Associate (CCNA) – Course Achievement ITIL v3 (In progress) Related Coursework: Information Technology, Software Engineering, Computer, Network & Systems ... - 2018 Oct 13
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