| Resume alert | Resumes 1 - 10 of 672 |
Business Systems Analyst
Washington, DC
... EXPERIENCE May 2021 – Present Octo Consulting Group Customer Support Analyst GSA (General Service Administration) Working on the GSA EOSS-BP contract as a Helpdesk Analyst to support GSA, Commercial Vendors and other government agencies. ... - Apr 23
... EXPERIENCE May 2021 – Present Octo Consulting Group Customer Support Analyst GSA (General Service Administration) Working on the GSA EOSS-BP contract as a Helpdesk Analyst to support GSA, Commercial Vendors and other government agencies. ... - Apr 23
Security Clearance Specialist
Upper Marlboro, MD
... • Initiated purchase request in the office automated procurement system ProReq • Provided Helpdesk support and managed webcasting and IT network support set-up. • Served as the telecommunications coordinator, ensure phone and computer systems are ... - Apr 22
... • Initiated purchase request in the office automated procurement system ProReq • Provided Helpdesk support and managed webcasting and IT network support set-up. • Served as the telecommunications coordinator, ensure phone and computer systems are ... - Apr 22
Federal Systems Analyst
Arlington, VA
... Helpdesk/Support desk/Production support operations. Strong critical thinking/problem-solving skills. Analyzed and collaborated with multiple teams to investigate and fix complex business/technical issues. Wits Solutions, Inc. June 2018 – August ... - Apr 20
... Helpdesk/Support desk/Production support operations. Strong critical thinking/problem-solving skills. Analyzed and collaborated with multiple teams to investigate and fix complex business/technical issues. Wits Solutions, Inc. June 2018 – August ... - Apr 20
Management System Executive Assistant
Washington, DC
... •Reactivated principals for users who have been inactive in the system for 30+ days once a helpdesk ticket was received. •Forwarded email to users regarding principal reactivation using a template email that was created. •Closed tickets once users ... - Apr 17
... •Reactivated principals for users who have been inactive in the system for 30+ days once a helpdesk ticket was received. •Forwarded email to users regarding principal reactivation using a template email that was created. •Closed tickets once users ... - Apr 17
Desktop Support Specialist
Hyattsville, MD
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ... - Apr 03
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ... - Apr 03
Program Manager Customer Success
Alexandria, VA
... Helpdesk Lead Tier 2-System/Network Administrator WINS, Washington D.C. [2006 to 2007] Network Engineer Clark Atlanta University, Network Services, Washington, D.C. [2003 to 2006] Intern-Network Support BAE Systems, McLean, VA [2004 to 2006] - Apr 02
... Helpdesk Lead Tier 2-System/Network Administrator WINS, Washington D.C. [2006 to 2007] Network Engineer Clark Atlanta University, Network Services, Washington, D.C. [2003 to 2006] Intern-Network Support BAE Systems, McLean, VA [2004 to 2006] - Apr 02
Help Desk Information Technology
Bowie, MD
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
Quality Assurance Test Engineer
Reston, VA
... I supported the Software Development Team and coordinated Quality Assurance processes, as needed in the recording, tracking and provision of customer Helpdesk issues. I also attended in-house and client-site product review meetings to review program ... - Mar 28
... I supported the Software Development Team and coordinated Quality Assurance processes, as needed in the recording, tracking and provision of customer Helpdesk issues. I also attended in-house and client-site product review meetings to review program ... - Mar 28
Active Directory Service Desk
Chantilly, VA
... Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for capacity, storage planning, and database ... - Mar 22
... Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for capacity, storage planning, and database ... - Mar 22
Scrum Master Information Technology
Riverdale, MD
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20