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Mission Viejo, CA, 92691
... software PC data backup administration of end-user (customer) data, forensic troubleshooting of hard-drive failures and data recovery, customer helpdesk support of password administration and security policy implementation for over 12K users. ...
- Mar 31
Orange, CA
... Innovation is at the core of my approach, demonstrated by the company-wide deployment of a self-service password reset tool, which significantly reduced IT helpdesk tickets and saved hundreds of man-hours. This initiative is a testament to my ...
- Mar 27
Fullerton, CA
... • Troubleshoot support for Apple devices, Dell laptops, Ricoh printers, HP printers, Network Connectivity issue Robert Half Technology Irvine, CA Nov 2016 - Jan 2017 Helpdesk/Desktop Support Technician (contract) • Configure and install VOIP phones. ...
- Feb 14
Tustin, CA
... Management Lead - Information Technology and Building Operations Managed daily operations of all IT administration/business functions (Applications, Helpdesk, Infrastructure, Cyber Security, etc.) and internal building operations for company sites. ...
- Feb 08
Santa Ana, CA
... and programmed the building’s security system • Configured and prepared Exchange server Hollins-Schechter Attorneys at Law Helpdesk Coordinator, Santa Ana, CA 2007-2009 • Coordinate and prioritize user issues to insure smooth workflow • Responsible ...
- Jan 10
Irvine, CA
... • Soft Skills: Mac support, Team Collaboration, Problem Solving, Mentoring, Onboarding, Training, Helpdesk Management.
- 2023 Dec 27
Costa Mesa, CA
... Helpdesk Management, Ticketing Systems (ServiceNow, Zendesk, Salesforce, JIRA, Remedy) Productivity Tools: MS Office Suite (Word, Excel, SharePoint, etc.); Adobe Creative Cloud (Flash, Photoshop) Website Design & Construction: XHTML, CSS ...
- 2023 Dec 13
Norwalk, CA
... SCCM purpose to deploy software and configuration, remote support RDC, Skype, Adobe Acrobat DC IT Systems Support–Desktop-Helpdesk. KForce, UCS – Los Angeles 10/2019 – 12/2019 ServiceNow, support 2K, iPhone, network troubleshooting on Windows OS. ...
- 2023 Dec 08
Huntington Beach, CA
... • Manages helpdesk tickets, IT project management and the response to internal and external customers for IT support issues and troubleshooting issues while meeting SLA requirements. • Ran a client sites Windows XP refresh to Windows 7 for all users ...
- 2023 Dec 04
Diamond Bar, CA
... Coordinated with Helpdesk Manager on setting up Samanage cloud ticketing system and building API's for ticket automation via alert management systems; New Relic, SolarWinds, and Sumo Logic. · Setup and trained Helpdesk on utilizing GoToAssist for ...
- 2023 Nov 29