| Resume alert | Resumes 1 - 10 of 547 |
Business Systems Analyst
Washington, DC
... EXPERIENCE May 2021 – Present Octo Consulting Group Customer Support Analyst GSA (General Service Administration) Working on the GSA EOSS-BP contract as a Helpdesk Analyst to support GSA, Commercial Vendors and other government agencies. ... - Apr 23
... EXPERIENCE May 2021 – Present Octo Consulting Group Customer Support Analyst GSA (General Service Administration) Working on the GSA EOSS-BP contract as a Helpdesk Analyst to support GSA, Commercial Vendors and other government agencies. ... - Apr 23
Sql Server Data Center
Hanover, MD
... Provided network support, software development and related services in a Helpdesk setting. EDUCATION: Colorado Technical University. MS. Information Technology. Lagos State University. B.SC. Human Resources &Personnel Management. Professional ... - Apr 18
... Provided network support, software development and related services in a Helpdesk setting. EDUCATION: Colorado Technical University. MS. Information Technology. Lagos State University. B.SC. Human Resources &Personnel Management. Professional ... - Apr 18
Management System Executive Assistant
Washington, DC
... •Reactivated principals for users who have been inactive in the system for 30+ days once a helpdesk ticket was received. •Forwarded email to users regarding principal reactivation using a template email that was created. •Closed tickets once users ... - Apr 17
... •Reactivated principals for users who have been inactive in the system for 30+ days once a helpdesk ticket was received. •Forwarded email to users regarding principal reactivation using a template email that was created. •Closed tickets once users ... - Apr 17
Desktop Support Specialist
Hyattsville, MD
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ... - Apr 03
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ... - Apr 03
M A Lead Technical
Baltimore, MD
... Man Power - The College Board Helpdesk Analyst 07/06/2021 - Current Provide remote support for approximately 1700 users via Bomgar Log all incidents, update and close and via Service Now ticketing system Provision and rebuild MacOS for Jamf Reset ... - Apr 03
... Man Power - The College Board Helpdesk Analyst 07/06/2021 - Current Provide remote support for approximately 1700 users via Bomgar Log all incidents, update and close and via Service Now ticketing system Provision and rebuild MacOS for Jamf Reset ... - Apr 03
Help Desk Information Technology
Bowie, MD
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
Healthcare
Boyds, MD, 20841
... Review electronic timesheets Prepare and mail out packets Label and file thousands of folders Westat OPM Helpdesk 1600 Research Boulevard, Rockville, MD 20850 May 2023-July 2023 Working among a team to oversee and reply to thousands of emails from ... - Mar 31
... Review electronic timesheets Prepare and mail out packets Label and file thousands of folders Westat OPM Helpdesk 1600 Research Boulevard, Rockville, MD 20850 May 2023-July 2023 Working among a team to oversee and reply to thousands of emails from ... - Mar 31
Scrum Master Information Technology
Riverdale, MD
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
Security Officer Information Systems
Baltimore, MD, 21222
... Led daily ITS conference calls, providing comprehensive updates and strategic insights on system status and operational challenges in a 24/7 helpdesk setting. ●Incidence Response Efficiency: Enhanced operational security by implementing a robust ... - Mar 18
... Led daily ITS conference calls, providing comprehensive updates and strategic insights on system status and operational challenges in a 24/7 helpdesk setting. ●Incidence Response Efficiency: Enhanced operational security by implementing a robust ... - Mar 18
software developer
Clarksburg, MD
... TekSystems/Ideation Inc, Reston VA 01/2016 – 10/2017 Software Developer/Helpdesk/Contractor Technology used: C#/VB.NET, SQL Server, SSMS, Visual Studio, TFS, Apache Cordova, Phonegap build, HTML5, jQuery, jQuery Mobile, JavaScript, CSS3, VBA, XML, ... - Mar 17
... TekSystems/Ideation Inc, Reston VA 01/2016 – 10/2017 Software Developer/Helpdesk/Contractor Technology used: C#/VB.NET, SQL Server, SSMS, Visual Studio, TFS, Apache Cordova, Phonegap build, HTML5, jQuery, jQuery Mobile, JavaScript, CSS3, VBA, XML, ... - Mar 17