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Bellevue, WA
... ● Extensiveexperienceinimplementingself-servicepasswordreset(SSPR)solutionsinAzureADorsimilar access management tools, enhancing user convenience and reducing helpdesk support overhead. ● MajorfocusonConfiguration,SCM,Build/ReleaseManagement ...
- Feb 27
Seattle, WA
... IT onboarding classes of 50+ end users Sharepoint organization & configuration Documentation (How To’s for Helpdesk & Call Center Managers) Inventory tracking, organization & implementation oversee 5 person team Desktop Support & IT Project Manager; ...
- Feb 26
Lynnwood, WA
... COMPUTER SCIENCE CORP for AT&T Electrical / Hardware Test Engineer and Lab/Data Center Technician 03/2018 – 05/2020 Bothell WA ●On site as an end-user Helpdesk Support Team Lead providing re-imaging Windows operating systems version 7, 10 for new ...
- Feb 13
Seattle, WA
... Active Directory Windows 10 OS IT Helpdesk Operations Team Lead, 2/30/2019 - 09/15/2021 1Benaroya Research Institute of Virginia Mason - Seattle, WA Team Lead for a four-person helpdesk servicing approximately 350+ end users in scientific research. ...
- 2023 Dec 10
Seattle, WA
... business owners to discuss current process and to review metrics * Wrote troubleshooting documentation for Tier 1 Helpdesk to resolve RAS/VPN specific issues eliminating the need for escalation * Develop Metrics and Maintain SLA Policy Manage ...
- 2023 Nov 10
Renton, WA
... using Fiddler web proxy, HttpWatch, Netmon, and WireShark • Served as intermediary between Dev and the products helpdesk for facilitating fixes Lead Application Test Engineer Server Ops Bill & Melinda Gates Foundation Dec 2008 to Dec 2013 • ...
- 2023 Nov 10
Seattle, WA
... Coordinate access to and receipt of necessary products and equipment to support new hire job duties, including the creation of helpdesk requests for IT equipment and user accounts. Performs ADPAC duties (granting VISTA permissions, etc.) Inputs ...
- 2023 Nov 09
Tacoma, WA
... Helpdesk Supervisor, Sefnco Communications, Puyallup, WA 2/16 – 9/16 Evaluated and implemented new ticketing system. Directed 4 person staff locally and in other states, created schedules that supported business requirements. Created escalation ...
- 2023 Sep 24
Seattle, WA
Hamisi Oliver Helpdesk Specialist C: 206-***-**** E: ady608@r.postjobfree.com Professional Summary Technical Support Specialist with over 5 years of experience diagnosing and resolving technical issues both remotely and on-site. Experience with ...
- 2023 Aug 24
Seattle, WA
... CORE COMPETENCIES Enterprise IT Support Subject Matter Expert Network Cable Management Port Activation and Configuration Business Process Improvement Software Deployments Cisco Network Switches Data Analysis Technology Mentor IT Helpdesk Support ...
- 2023 Aug 17