| Resume alert | Resumes 1 - 10 of 673 |
Management System Executive Assistant
Washington, DC
... •Reactivated principals for users who have been inactive in the system for 30+ days once a helpdesk ticket was received. •Forwarded email to users regarding principal reactivation using a template email that was created. •Closed tickets once users ... - Apr 17
... •Reactivated principals for users who have been inactive in the system for 30+ days once a helpdesk ticket was received. •Forwarded email to users regarding principal reactivation using a template email that was created. •Closed tickets once users ... - Apr 17
Desktop Support Specialist
Hyattsville, MD
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ... - Apr 03
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ... - Apr 03
Program Manager Customer Success
Alexandria, VA
... Helpdesk Lead Tier 2-System/Network Administrator WINS, Washington D.C. [2006 to 2007] Network Engineer Clark Atlanta University, Network Services, Washington, D.C. [2003 to 2006] Intern-Network Support BAE Systems, McLean, VA [2004 to 2006] - Apr 02
... Helpdesk Lead Tier 2-System/Network Administrator WINS, Washington D.C. [2006 to 2007] Network Engineer Clark Atlanta University, Network Services, Washington, D.C. [2003 to 2006] Intern-Network Support BAE Systems, McLean, VA [2004 to 2006] - Apr 02
Help Desk Information Technology
Bowie, MD
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ... - Apr 02
Quality Assurance Test Engineer
Reston, VA
... I supported the Software Development Team and coordinated Quality Assurance processes, as needed in the recording, tracking and provision of customer Helpdesk issues. I also attended in-house and client-site product review meetings to review program ... - Mar 28
... I supported the Software Development Team and coordinated Quality Assurance processes, as needed in the recording, tracking and provision of customer Helpdesk issues. I also attended in-house and client-site product review meetings to review program ... - Mar 28
Active Directory Service Desk
Chantilly, VA
... Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for capacity, storage planning, and database ... - Mar 22
... Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. Responsible for capacity, storage planning, and database ... - Mar 22
Scrum Master Information Technology
Riverdale, MD
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ... - Mar 20
Social Media Customer Service
Suitland, MD
... TECHNOLOGY EXPERIENCE IT HELPDESK • ALEXANDRIA REDEVELOPMENT AND HOUSING AUTHORITY •AUGUST 2011 - PRESENT Provide training on skillful use of resources, ensuring a stable IT environment, and enhancing the productivity of the company’s users. ... - Mar 19
... TECHNOLOGY EXPERIENCE IT HELPDESK • ALEXANDRIA REDEVELOPMENT AND HOUSING AUTHORITY •AUGUST 2011 - PRESENT Provide training on skillful use of resources, ensuring a stable IT environment, and enhancing the productivity of the company’s users. ... - Mar 19
IT Asset Management
Alexandria, VA
... IT Operations Engineer Specific Duties Create and Manage 3000 Active Directory accounts for General Service Administration Manage technical projects in network security and helpdesk administration. Maintain network security for VPN network accounts. ... - Mar 11
... IT Operations Engineer Specific Duties Create and Manage 3000 Active Directory accounts for General Service Administration Manage technical projects in network security and helpdesk administration. Maintain network security for VPN network accounts. ... - Mar 11
St Software Engineer
Centreville, VA
... •Maintenance and Debug weekly tickets received by Helpdesk and deploy in production servers. Z GENERAL DYNAMICS C4S, BATTLE MANAGEMENT SYSTEMS DIVISION 02/2003 – 05/2005 Contracted by the U.S. Department of Defense (DoD) Sr. MTS Software Engineer ... - Mar 09
... •Maintenance and Debug weekly tickets received by Helpdesk and deploy in production servers. Z GENERAL DYNAMICS C4S, BATTLE MANAGEMENT SYSTEMS DIVISION 02/2003 – 05/2005 Contracted by the U.S. Department of Defense (DoD) Sr. MTS Software Engineer ... - Mar 09